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As Ontario's largest electricity transmission and distribution provider, we have a responsibility to deliver safe and efficient electricity to all our customers across the province.
Our Investment Plan was informed by nearly 50,000 customers who told us they want a more sustainable and resilient system that is ready for the future.
Hydro One's 2023-2027 Investment Plan will reduce power outages for our distribution customers, renew and replace critical infrastructure, enable economic growth and prepare for climate change.
Hydro One proudly serves 1.5 million customers, delivering and transmitting electricity to every corner of Ontario. We serve businesses, large and small and energize approximately 40 per cent of Canada’s economy.
1.6 million poles
1.5 million customers
That’s about one pole per customer
Our services territory covers 75% of Ontario
We energize approximately 40% of Canada's economy
The province's clean energy mix means that 94% of the electricity we deliver is clean
Attracting businesses to the province depends on a strong transmission system
85%
of customers want us to replace aging infrastructure when or before it starts to deteriorate.
77%
want us to make the investments necessary to keep the business running safely and reliably.
60%
would support proactive investments to prepare the system for more severe weather.
About half
of customers wanted us to invest in infrastructure faster than our investment plan.
*Based on customer research from residential customers
To deliver on the company’s Investment Plan, the typical Hydro One residential customer’s monthly bill will increase by an average of $3.12 in each year from 2023 to 2027.
