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ELECTRICITY BILL RELIEF IS HERE



The Province has introduced plans to bring relief and fairness to electricity bills by:

  • Reducing the Global Adjustment charge by 20 per cent,

  • Lowering the delivery charge for low-density customers,

  • Introducing an affordability fund to help those customers in need, and

  • Introducing a First Nations electricity rate.


These measures will mean significant savings for Hydro One’s rural, Northern and fixed-income residential customers and small businesses.

Customers will start to feel the relief as early as this summer. Many Hydro One customers and small businesses will start to see their monthly bills drop by an average of 31 per cent.


Who will these relief measures affect?

  • All Hydro One residential and small business customers will see a reduction in the electricity generation line on their bill

  • Rural and Northern customers, particularly those who use electric heating, will see their delivery charge drop to be in line with the provincial average – close to the cost of delivering power in Toronto

  • Customers facing acute hardship will have greater access to support programs

Hydro One has developed several profiles to help customers see how these relief measures will impact their bill.​​​ These profiles and numbers are for illustrative purposes only.




​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average Medium Density ​​​​Average Medium ​Density - Small Urban/Rural (1000 kWh)
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$111.39​$79.60 ​​$31.79
​​Delivery​$78.59​$61.59 ​​$17.00
Other​$33.25​$12.20 ​​$21.05
​Total Monthly Savings ​​ ​$69.84 (31%) 




​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Electrically Heated Low Density ​​​​Electrically Heated Low ​Density - Rural (2400 kWh)
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$267.34
​$191.04 ​​$76.30
​​Delivery​$196.92​$94.92 ​​$102.00
Other​$81.01​$26.76 ​​$54.25
​​Total Monthly ​Savings ​​ ​$232.55 (43%) 


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​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Farmer ​​​​Farmer - Rural (2930 kWh)
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$326.37​$233.23 ​​$93.14
​​Delivery​$229.15​$108.15 ​​$121.00
Other​$40.88​-$46.51 ​​$87.39
​Total Monthly ​Savings ​​ ​$301.53 (51%)




​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average HighDensity ​​​​Average High ​Density - Urban (800 kWh)
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$89.11​$63.68 ​​$25.43
​​Delivery​$48.29​$48.29 ​​$0.00
Other​$24.64​$9.66 ​​$14.98
​Total Monthly ​Savings ​​ ​$40.41 (25%) 




​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average Low Density ​​​​Average Low ​Density - Rural (1200 kWh)
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$133.67​$95.52 $38.15
​​Delivery​$123.95​$68.95 ​​$55.00
Other​$40.20​$14.59 ​​$25.61
​Total Monthly ​Savings ​​ ​$118.76 (40%) ​




​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Low Income ​​​​Average Medium ​Density -​ Small Urban/Rural (1000 kWh) - Low Income
​​​​​​​​​ ​December 2016 New​ Charges​​Savings
​​Electricity​$111.39​$79.60 ​​$31.79
​​Delivery​$78.59​$61.59 ​​$17.00
Other-$0.65-​$35.05 ​​$34.40
​​Total Monthly Savings ​​ ​$83.19 (44%) 

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What is the affordability fund?

Hydro One has been asked to be stewards and facilitators of a new Affordability Fund to help consumers suffering from acute hardship. This fund will provide the tools customers need to get back on track. Hydro One will partner with the government and other electricity distributors to design the trust and administer the fund. More information will be available soon.


What is Hydro One doing to keep costs down and delivery rates affordable?

Hydro One advocated for these changes on behalf of our customers, many of whom were struggling to afford their monthly electricity bills. We have also been working to keep our costs down and ensure our portion of the bill, the delivery line, reflects only the necessary work to deliver electricity to our customers when and where they need it.
Doing our part to provide relief:

  • Reduced Delivery Charge - In the fall of 2016, Hydro One applied to the Ontario Energy Board to reduce delivery charges for most residential customers in 2017. Click here to learn more.

  • Winter Relief Program - To help customers dealing with acute hardship, Hydro One introduced the Winter Relief Program, an initiative to get the lights – and in some cases heat – back on in time for winter for all customers who had been disconnected earlier in the year. Click here to learn more.​