ELECTRICITY BILL RELIEF IS HERE


   
 The Province has introduced plans to bring relief and fairness to electricity bills by:
 

  • Reducing the Global Adjustment charge,
     
  • Lowering the Delivery charge for residential customers with a low or medium density service type,
     
  • Eliminating the Delivery charge for customers living on a reserve,
     
  • Introducing an Affordability Fund to help those customers in need, and
     
  • Enhancing the Ontario Electricity Support Program.
These measures will mean significant savings for Hydro One’s rural, Northern and fixed-income residential customers and small businesses.

Customers will start to feel the relief as early as this summer. Residential customers with a medium density service type using 1,000 kWh a month will start to see their monthly bills drop by an average of 33 per cent.
 
  
Who will these relief measures affect?
  • All Hydro One residential and small business customers will see a reduction in the electricity generation line on their bill
     
  • Rural and Northern customers, particularly those who use electric heating, will see their delivery charge drop to be in line with the provincial average – close to the cost of delivering power in Toronto
     
  • Customers facing acute hardship will have greater access to support programs.
     
Hydro One has developed several profiles to help customers see how these relief measures will impact their bill.​​​ These profiles and numbers are for illustrative purposes only and are based on projections from the Province's Fair Hydro Plan.
 
Assumptions: Time-of-Use prices reduced by 30 per cent, distribution charges (included under Delivery) capped at $38 for residential customers with a low or medium density service type and Rural or Remote Rate Protection charge (included under Regulatory Charges) reduced by 0.17¢​ per kWh.



 

​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average Medium Density ​​​​Average Residential Medium ​Density (1,000 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​​ ​Charges before
Fair Hydro Plan
New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$111.39​$82.16 ​​$29.23
​​Delivery​$78.59​$56.03 ​​$22.56
Regulatory Charges​$7.57​$4.45 ​​$3.12
​Taxes$25.68​$7.13​ $18.55​
​Total Monthly Savings ​​ ​$73.46 (33%) 




 

​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Electrically Heated Medium Density ​​​​Average Residential Medium Density with electric heat (2,000 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before
​Fair Hydro Plan
New​ charges with Fair Hydro Plan​​​​Savings
​​Electricity​$222.78
​$164.32 ​​$58.46
​​Delivery​$121.80​$74.02 ​​$47.78
Regulatory Charges​$14.88​$8.64 ​​$6.24
​Taxes​$46.73​$12.35 ​​$34.38
​​Total Monthly ​Savings ​​ ​$146.86 (36%) 


 

​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Electrically Heated Low Density ​​​​Average Residential Low Density with electric heat (2,400 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before
​Fair Hydro Plan
New​ charges with Fair Hydro Plan​​​​Savings
​​Electricity​$267.34
​$197.18 ​​$70.16
​​Delivery​$167.92​$87.40 ​​$80.52
Regulatory Charges​$18.28​$10.59 ​​$7.69
​Taxes​$58.96​$14.76 ​​$44.20
​​Total Monthly ​Savings ​​ ​$202.57 (40%) 

​​_______________________________________________________________________________________________________________________________________

 
​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Farmer ​​​​Average Residential Low Density - Farmer (2,930 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$326.37​$240.73 ​​$85.64
​​Delivery​$200.15​$98.18 ​​$101.97
Regulatory Charges​$22.27​$12.88 ​​$9.39
Taxes$71.34$17.59​ $53.75
​Total Monthly ​Savings ​​ ​$250.75 (40%)

​​


​​

​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average HighDensity ​​​​Average Residential Urban High ​Density (800 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$89.11​$65.73 ​​$23.38
​​Delivery​$48.29​$46.96 ​​$1.33
Regulatory Charges​$6.00​$3.55 ​​$2.45
​Taxes​$18.64​$5.81 ​​$12.83
​Total Monthly ​Savings ​​ ​$39.99 (25%) 



 

 
​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Average Low Density ​​​​Average Residential Low ​Density (1,200 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$133.67​$98.59 $35.08
​​Delivery​$94.95​$62.99 ​​$31.96
Regulatory Charges​$9.27​$5.42 ​​$3.85
Taxes​$30.93​​$8.35 $22.58
​Total Monthly ​Savings ​​ ​$93.47 (35%) ​



 

 
​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​Low Income ​​​​Average Residential Medium ​Density - Low Income (1,000 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$111.39​$82.16 ​​$29.23
​​Delivery​$78.59​$56.03 ​​$22.56
Regulatory Charges$7.57​$4.45 ​​$3.12
Taxes$21.78​​$4.88​​$16.90
​OESP Credit($30.00)($45.00)​ $15.00​
​​Total Monthly Savings ​​ ​$86.81 (46%) 

​​



 

 
​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​icon: Small Business ​​​​Small Business (5,000 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$556.95​$410.80 $146.15
​​Delivery​$417.01​$402.98 ​​$14.03
Regulatory Charges​$72.51​$56.62 ​​$15.89
Taxes​$136.04​​$43.52 $92.52
​Total Monthly ​Savings ​​ ​$268.59 (23%) ​



 

 
​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​ ​ ​ ​​​​​​​​​icon: Medium Business ​​​​Medium Business (20,000 kWh per month)
​​2017 Charges ​ ​ ​
​​​​​​​​​ ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan​​Savings
​​Electricity​$2,227.80​$1,643.20 $584.60
​​Delivery​$1,579.88​$1,523.76 ​​$56.12
Regulatory Charges​$289.31​$225.74 ​​$63.57
Taxes​$532.61​​$169.63 $362.98
​Total Monthly ​Savings ​​ ​$1,067.27 (23%) ​


 

What is the affordability fund?
              
Hydro One has been asked to be stewards and facilitators of a new Affordability Fund to help consumers suffering from acute hardship. This fund will provide the tools customers need to get back on track. Hydro One will partner with the government and other electricity distributors to design the trust and administer the fund. More information will be available soon.

 
What is Hydro One doing to keep costs down and delivery rates affordable?
 
Hydro One advocated for these changes on behalf of our customers, many of whom were struggling to afford their monthly electricity bills. We have also been working to keep our costs down and ensure our portion of the bill, the delivery line, reflects only the necessary work to deliver electricity to our customers when and where they need it.

Doing our part to provide relief:
 
  • Reduced Delivery Charge - In the fall of 2016, Hydro One applied to the Ontario Energy Board to reduce delivery charges for most residential customers in 2017. Click here to learn more.
  • Winter Relief Program - To help customers dealing with acute hardship, Hydro One introduced the Winter Relief Program, an initiative to get the lights – and in some cases heat – back on in time for winter for all customers who had been disconnected earlier in the year. Click here to learn more.​