Welcome to our newest customers from Haldimand County Hydro
We look forward to providing you with excellent customer service now and in the years to come. We're here to answer any questions you have about your electricity service, your new account, as well as the changes you may experience during this transition from Haldimand County Hydro to Hydro One.We're also pleased to let you know that distribution rates (included under the Delivery line on your bill) were reduced by one per cent in 2015 and we guarantee this one per cent rate reduction until June 30, 2020.We'd like to share some important information about your electricity service.
- New account number from Hydro One
If you bank online, don't forget to change your account number and the payee to Hydro One Networks.
- Your first electricity bill may be for a longer billing period than normal
If you have been paying Time-of-Use or Tiered prices for electricity, your first bill from us will cover more days – on average it will be about two weeks longer than usual. After this first bill, your future bills from us will be your typical number of days. You'll still receive your bill around the same day of the month as you do today and you'll have 19 days to pay your bill.
If you'd like help with this bill, please call us at 1-844-743-6173 and we'd be happy to set up an interest-free payment plan.
Please note, if you're enrolled with an electricity retailer or pay the spot market price for electricity, your first bill from us will be for a typical number of days.
- Pre-Authorized Payment has been transferred to Hydro One
If you have signed up for Pre-Authorized Payment, Haldimand County Hydro has automatically transferred your Pre-Authorized Payment agreement to us. If you don't want this transfer to happen, please call us at 1-844-743-6173, otherwise the payment will be withdrawn from your bank account on the date indicated on your first bill.
- Sentinel light rental rate is changing
If you have a rental sentinel light, the rental rate you pay for your light is increasing from $8.40 to $9.25 per month, effective on your first bill. This reflects the approved charge that we bill for all sentinel light rentals, regardless of the size or type of light.Here are the features and service we're pleased to offer you:
You'll also notice your sentinel light service will show up separately on your Hydro One bill. With Haldimand County Hydro, some of your light-related costs (about $22 a month) were included in the Delivery charge.
Please note you'll need to wait until you receive your first Hydro One bill before you can sign up for these services.
We invite you to sign up for My Account services. In addition to tracking your electricity use if you're on Time-of-Use pricing, you'll be able to view your bill online, get your account balance and update your account and billing information. Sign up here.
- Enrol in Pre-Authorized Payment
With Pre-Authorized Payment, your bill payment is automatically withdrawn from your chequing account 19 days after your bill is issued, so you never need to worry about missing a payment. In advance of the withdrawal, you'll receive your bill listing the payment amount and the date of the withdrawal. You can sign up here or call us at 1-844-743-6173.
If you'd like to receive a paperless bill, please sign up for epostTM at and select "Hydro One Networks" as your mailer.
- Sign up for Budget Billing
It's normal for your energy use to fluctuate over the course of the year. If you're looking for a more predictable bill amount, our Budget Billing Plan may be right for you. Sign up here.
- Save on Energy programs
We offer programs, incentives and tips that can help you use energy more efficiently. For information on what's available, please click here.
- Convenient access if the power goes out
You can get up-to-date information on outages by visiting our storm centre or by downloading our free outage app from the app store on your mobile device. If you'd like to receive proactive, personalized text messages or email alerts about outages, please register here.
If you experience a power outage, please call us at 1-800-434-1235. We're available 24 hours a day, 365 days a year.
- Extended hours of service
Our Customer Communications Centre is open Monday to Friday, from 7:30 a.m. to 8 p.m. You can speak to one of our agents in English or French. You can also access our automated telephone self-service features anytime day or night.
Once again, we want to welcome you to Hydro One. Remember, if you have any questions please don't hesitate to contact us. We're here to help.
How to reach us
Customer Communications Centre
Monday to Friday, 7:30 a.m. to 8 p.m.
Power Outages and Emergencies
24 hours a day, seven days a week