There are six phases in the Customer Connection Process that include multiple steps and procedures within each phase that may overlap to facilitate critical In-Service dates.
Regulatory approvals may be required throughout the process and could have a significant impact on project timelines. They can include:
- Ontario Energy Board (OEB) approval (Leave to Construct) is required for transmission lines in excess of 2 km
- Environmental approvals to construct facilities on environmentally sensitive lands
- Municipal approvals and permits, including land easements and land acquisitions
For customers planning to upgrade their connection to Hydro One's transmission system or requiring a new or modified connection, please contact your Account Executive for initial consultation.