One kilowatt hour (kWh) is 1,000 watts of electricity used in one hour. That's equivalent to the power required to light a 100-watt light bulb for 10 hours, or to operate a standard 5,000 watt electric clothes dryer for approximately 12 minutes.Here's a sample reading:
- Dial 1 – “5”
Dial 2 – “2” since the pointer is between 2 and 3
Dial 3 – “9” since the pointer is between 9 and 0
Dial 4 – “8” this pointer looks like it should be 9, but it is 8 because the pointer to the right has not completed a full revolution. If the pointer on dial # 3 had gone past 0, indicating the completion of a full revolution, the reading for Dial #4 would have been 9.
- Using the example above, your reading would be 8,925.
What is a "Multiplier?
- If your meter has four main dials, it records thousands of kilowatt hours. You'll see the words "MULT X 10" on the face of your meter — that means when you calculate your usage, you multiply the reading by 10.
- If your meter has five main dials, it records tens of thousands of kilowatt hours, and you don't have to multiply.
Read your own meter (non-TOU billed customers)
By registering with our My Account website, you can send Hydro One your exact meter reading(s) so that it's reflected on your next bill. If you wish to provide a meter reading during an estimation month, please contact our Customer Communications Centre at 1-888-664-9376. You now have a longer window of opportunity to enter your reading(s) online, depending on your Bill Group and schedule. Simply log in to My Account, select "Submit Your Meter Reading" from the main menu and follow the on-screen instructions.
With the introduction of Time-of-Use prices, you’ll no longer have the need nor the ability to enter your meter readings online. You’ll be notified in advance of being switched to Time-of-Use prices directly through the mail with an education kit containing information on how to take advantage of Time-of-Use prices.
IMPORTANT: In the event that your digital smart meter stops communicating with the Automated Meter Reading (AMR) communications network (eg. signal is blocked by a tree or object, signal is out of range of a pole-top repeater, or signal is interrupted by severe weather conditions), the link to enter your own meter readings online will automatically re-appear on the My Account website.
Your meter is reliable
Before installation, all electricity meters must meet strict accuracy requirements set by Measurement Canada. Once installed, meters are periodically checked by Hydro One Networks and government inspectors to ensure they continue to give accurate readings.
If you have questions or concerns regarding a high bill, log in to My Account and use the online tool to understand why.