Ways to pay

We've made it as convenient as possible to receive and pay your Hydro One bill. Choose any combination of payment methods and billing options below to find the one that best suits your needs. If you still have questions about your payment options, email us or call toll-free at 1-888-664-9376.

Bill Issuance and Payment

As directed by the Ontario Energy Board (OEB), the date on which your bill is considered issued to you will be determined to be three days after it was printed if sent by mail, or, on the date on which an email was sent over the Internet. To incorporate these required time periods, you now have 19 days from the date the bill is printed to make payment by the required payment date.

In addition to the bill issue and payment period, the OEB has directed when your payment is deemed to be received by us:

• three days before it is received by Hydro One, if sent by mail
• on the date when the payment is acknowledged by a bank, or
• when the credit card payment is accepted by the financial institution.

These timelines will be the same for all customers, no matter their method of billing or payment.

Any payment made after 5 p.m. is still effective on the day the payment is made. If your required bill payment date falls on a weekend or a holiday, you’ll have until the next business day to make payment.

If you are having financial difficulties, please call us at 1-888-664-9376 for assistance. We offer an arrears management program as prescribed by the OEB. We can also provide information about social services agencies that may be able to help through the Low-Income Energy Assistance Program (LEAP).

Bank In-Person

Take your Hydro One bill to a teller at your bank or financial institution, or submit the bottom portion of your bill when making payments at an automatic bank machine. Remember to allow five business days for payment processing.

Mail

Pay your bill by sending us a cheque with your payment slip in the self-addressed envelope included with your bill. Always make sure that your remittance stub (the bottom part of your bill) is enclosed with your payment and that your account number is written on the front of your cheque or money order. Mail your cheque to: Hydro One Networks, P.O. Box 4102, Station “A”, Toronto, Ontario,  M5W 3L3. 

Credit Card

We have listened to your feedback and are making it easier for you to pay your bill by offering credit card payment. Visa and MasterCard are accepted. You have two easy ways to pay by credit card:

By web payment: Visit the secure web page hosted by our bill payment partner, Paymentus Corporation. 

• You will enter the payment information including your Hydro One account number, credit card details and payment amount. 
• You will also be asked to confirm to pay a service fee. 
• Once all the information is entered, click on “Make Payment.” 
• You will be provided with a confirmation number if the transaction is successful.

By telephone payment: Call 1-877-507-5093 and you will be linked to a secure automated telephone payment system, hosted by our bill payment partner, Paymentus.

• You will enter the payment information including your Hydro One account number, credit card details and payment amount.   
• You will be prompted to confirm that you have agreed to pay a service fee.  
• You will be provided with a confirmation number if the transaction is successful.

Paymentus charges a service fee for using this payment method. A fee of $3.25 is applied to each payment increment of $165. For example, if you would like to charge $300 to your credit card, you will be billed a service fee of $6.50 by Paymentus. The maximum amount that can be applied in one transaction is $3,000. If your payment amount is greater than $3,000, you will need to process multiple transactions. Please note that Hydro One does not retain any portion of the service fee.

Read Frequently Asked Questions about Credit Card payments.

MoneyGram

Another convenient payment option available is MoneyGram.  MoneyGram is a money transfer service that allows customers to safely and quickly send money to pay bills using cash or a debit-card from participating Canada Post locations. In addition, some grocery and drug stores offer MoneyGram. Same-day bill payment service is $9.99 and next-day bill payment service is $3.99.  You can use MoneyGram’s Find Us feature to find a MoneyGram agent near you on Canada Post’s website at www.canadapost.ca/moneygram or call MoneyGram directly at 1-800-MoneyGram (1-800-666-3947).

To avoid a late payment charge using any bill payment method, always make sure you allow up to five days for processing.