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Ways to pay

We've made it as convenient as possible to receive and pay your Hydro One bill. Choose any combination of payment methods and billing options below to find the one that best suits your needs. If you still have questions about your payment options, email us or call toll-free at 1-888-664-9376.

Bill Issuance and Payment

As directed by the Ontario Energy Board (OEB), the date on which your bill is considered issued to you will be determined to be three days after it was printed if sent by mail, or, on the date on which an email was sent over the Internet. To incorporate these required time periods, you now have 19 days from the date the bill is printed to make payment by the required payment date.

In addition to the bill issue and payment period, the OEB has directed when your payment is deemed to be received by us:

three days before it is received by Hydro One, if sent by mail
on the date when the payment is acknowledged by a bank, or
when the credit card payment is accepted by the financial institution.

These timelines will be the same for all customers, no matter their method of billing or payment.

Any payment made after 5 p.m. is still effective on the day the payment is made. If your required bill payment date falls on a weekend or a holiday, you’ll have until the next business day to make payment.

If you are having financial difficulties, please call us at 1-888-664-9376 for assistance. We offer an arrears management program as prescribed by the OEB. We can also provide information about social services agencies that may be able to help.

Payment Methods

You have several options for paying your Hydro One bill. Remember, you have 19 days from the issue date of your bill to make your payment. Be sure to check the date allowed for payment carefully, and allow up to five business days for processing.

Pay Your Bill Online with epost^TM

You can pay your bill online with epost^TM, Canada Post's free online bill payment service. (Aussi disponible en français)

Pre-Authorized Payment

Using pre-authorized payment means no cheques to write, no stamps to buy and no late payment charges. Every month, you’ll receive your regular bill and then on the due date, the amount you owe is automatically withdrawn from your bank account. Log in to My Account Self Service to enrol in our pre-authorized payment plan. Important: If you sign up with a retailer who is billing you directly for all your electricity charges, this option is no longer available to you through us.

If you prefer, you may print and mail the application form with a void cheque.

Home Banking

Consider paying your bill at home either by phone or online using Internet banking. Ask your bank or financial institution if this service is available and how to register. For most banks, you’ll need the name of the company (“Hydro One Networks”) and your account number. Just remember to allow five business days for processing.

Choose Your Financial Institution: Bank of Montreal | National Bank | Caisse Populaire Desjardins | Royal Bank | Scotia Bank | CIBC | Laurentian Bank | HSBC Bank Canada | TD Canada Trust

Bank In-Person

Take your Hydro One bill to a teller at your bank or financial institution, or submit the bottom portion of your bill when making payments at an automatic bank machine. Remember to allow five business days for payment processing.

Mail

Pay your bill by sending us a cheque with your payment slip in the self-addressed envelope included with your bill. Always make sure that your remittance stub (the bottom part of your bill) is enclosed with your payment and that your account number is written on the front of your cheque or money order. Mail your cheque to: Hydro One Networks, P.O. Box 4102, Station “A”, Toronto, Ontario, M5W 3L3.

Credit Card

We have listened to your feedback and are making it easier for you to pay your bill by offering credit card payment. Visa and MasterCard are accepted. You have two easy ways to pay by credit card:

By web payment: Visit the secure web page hosted by our bill payment partner, Paymentus Corporation.

You will enter the payment information including your Hydro One account number, credit card details and payment amount.
You will also be asked to confirm to pay a convenience fee.
Once all the information is entered, click on “Make Payment.”
You will be provided with a confirmation number if the transaction is successful.

By telephone payment: Call 1-877-507-5093 and you will be linked to a secure automated telephone payment system, hosted by our bill payment partner, Paymentus.

You will enter the payment information including your Hydro One account number, credit card details and payment amount.
You will be prompted to confirm that you have agreed to pay a convenience fee.
You will be provided with a confirmation number if the transaction is successful.

Paymentus charges a convenience fee for using this service. A fee of $3.25 is applied to each payment increment of $165. For example, if you would like to charge $300 to your credit card, you will be billed a convenience fee of $6.50 by Paymentus. The maximum amount that can be applied in one transaction is $3,000. If your payment amount is greater than $3,000, you will need to process multiple transactions. Please note that Hydro One does not retain any portion of the convenience fee.

Read Frequently Asked Questions about Credit Card payments.

MoneyGram

Another convenient payment option available is MoneyGram. MoneyGram is a money transfer service that allows customers to safely and quickly send money to pay bills using cash or a debit-card from participating Canada Post locations. In addition, some grocery and drug stores offer MoneyGram. Same-day bill payment service is $9.99 and next-day bill payment service is $3.99. You can use MoneyGram’s Find Us feature to find a MoneyGram agent near you on Canada Post’s website at www.canadapost.ca/moneygram or call MoneyGram directly at 1-800-MoneyGram (1-800-666-3947).

Read Frequently Asked Questions about MoneyGram payments.

To avoid a late payment charge using any bill payment method, always make sure you allow up to five days for processing.

Billing Options

Standard Billing

By default, you are generally billed for energy, delivery and other industry-related charges as you use them. Since your energy consumption will vary between billing periods, our standard billing plan will reflect that. Unless you're enrolled in our Budget Billing Plan, your bill will fluctuate between billing periods. See our rates and prices section to find out how your bill is calculated.

Budget Billing Plan

If you would prefer more balanced bill payments, you may want to enrol in our Budget Billing Plan. It is a budgeting tool that’s based on your established usage patterns. Since payments are spread out over the year, being on the plan is a good way to moderate any payment fluctuations.

How our Budget Billing Plan works
Generally, we establish a payment amount based on your consumption history or electricity usage pattern. Depending on your billing frequency, you’ll receive either six or twelve bills a year.

If your account is billed monthly, you’ll receive 11 monthly bills from us. Each is based on your monthly service charge plus 1/12 of your estimated annual energy use, and your Sentinel Light charges, if applicable. For the 12th bill, we reconcile your electricity usage. You are then credited for any overpayment or charged for the balance owing.

If your account is billed bi-monthly, you’ll receive five bi-monthly bills over the first 10 months of the year. Each is based on two months’ service charge plus 1/6 of your annual energy use, and your Sentinel Light charges, if applicable. For the sixth bill, we reconcile your electricity usage. You are then credited for any overpayment or charged for the balance owing. Periodically, we may review your payment amount and adjust it to ensure it reflects any rates changes and fluctuations in your electricity usage.

To enroll at any time, log in to My Account Self Service, choose "Your Bill," then select "Payment Options" - or call us at 1-888-664-9376. Important: If you have signed with a retailer, you may still enrol in the plan.

Security Deposits

Security deposits may be required when a customer first applies for service or when a customer has failed to maintain a good payment history. You may be required to provide a deposit at any time. Deposits are held as security to guarantee payment of future charges. The security deposit amount will be applied to the customer's account and appear as a charge on the next electricity bill issued. Learn more about our Security Deposit Policy, as set out by the Ontario Energy Board.

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