How much will my electricity cost?
If you have switched to Time-of-Use prices, effective November 1, 2011, the TOU prices are 6.2 cents per kWh for off-peak; 9.2 cents per kWh for mid-peak and 10.8 cents per kWh for on-peak. Learn more about TOU pricing.
For customers not yet on Time-of-Use prices, effective November 1, 2011, the first 1,000 kilowatt hours (kWh) of electricity you consume each month will be priced at 7.1 cents per kWh. Each kWh you use above 1,000 kWh per month will be priced at 8.3 cents per kWh.
Since November 1, 2005, the seasonal price threshold has changed twice a year for residential customers to 1,000 kWh per month during the winter season (November 1 to April 30) and 600 kWh per month during the summer season (May 1 to October 31). On November 1, 2007, and every six months after that, the prices for electricity may change based on the OEB forecast for electricity prices.
How can I better manage my bills?
How do we arrive at the adjustment factor? We calculate the adjustment factor by comparing the total amount of electricity we buy on behalf of all our customers to the amount of electricity we deliver to their homes and businesses. Once we compare how much electricity we purchased to the amount of electricity used by customers, we can arrive at how much electricity was lost during delivery. Adjustment factors are reviewed and approved by the Ontario Energy Board and will vary according to your service type.
How long will we have to pay the Debt Retirement Charge?
If we have signed a contract, can we get out of it?
If you have signed a contract on or after December 9, 2002:
- Your price per kWh is governed by your contract.
What happens if I move after I have signed a contract with a retailer? How can I better manage my bills?
What equipment am I/my company/farm responsible for?
Many of my bills are estimated. How can I be sure that I wasn't overcharged for my electricity use at the higher price?
It is a credit that compensates customers for any overpayment of electricity at the higher tier price, which occurred as a result of our estimating logic.
Am I eligible for the Estimated Bill Adjustment?
Customers on the Regulated Price Plan (7.1 cents/8.3 cents) who receive estimated bills may be eligible for this adjustment. Only a portion of these customers would have been over-charged for their electricity use at the higher price.
How often will I receive an Estimated Bill Adjustment?
If eligible, the Estimated Bill Adjustment will be applied to your bill on a quarterly basis (for customers whose meter is read on a quarterly basis) or annually (for customers whose meter is read annually) starting the end of January 2006. It will only appears on bills where an actual meter reading was obtained.
How is the Estimated Bill Adjustment calculated?
We recalculated your bills based on your two latest actual meter readings to ensure you received the benefit of the price threshold — the amount of electricity that is charged at the lower price. The credit is the difference between what you paid versus what you should have been charged at the lower price.
Where will the Estimated Bill Adjustment appear on my bill?
It will appear under "Your electricity charges" section of the bill.
You will also receive the following bill message: 'Estimated meter readings were used to calculate your bills since your last actual meter read. Your Estimated Bill Adjustment has been calculated to ensure you receive the lower price of electricity for your consumption up to the threshold. This credit appears under the electricity portion of your bill.'
What is Hydro One's Late Payment Charge?
Bills are due on the required payment date. A late payment charge is applied if payment is not received by the required payment date, which is 19 days after your billing date. The required payment date is printed on page 1 of your bill, below the total amount you owe. Our late payment charge is 1.5% per month (19.56% annually) and is calculated from the billing date to the date the next bill is issued. If partial payment is received by the required payment date, the late payment charge will apply only to the amount outstanding after deducting the partial payment.
Non-payment of your electricity bill may lead to disconnection. Our first choice is to work with customers to keep their accounts in good standing. If you’re experiencing financial difficulties, let us know – we’ll do our best to work out an arrears payment agreement that’s mutually acceptable.
You can find out more from the Ontario Energy Board, or contact us.