Where am I ?

Ways to Pay

We've made it as convenient as possible to receive and pay your Hydro One bill. Choose any combination of payment methods and billing options below to find the one that best suits your needs. If you still have questions about your payment options, email us or call toll-free at 1-888-664-9376.

Bill Issuance and Payment

As directed by the Ontario Energy Board (OEB), the date on which your bill is considered issued to you will be determined to be three days after it was printed if sent by mail, or, on the date on which an email was sent over the Internet. To incorporate these required time periods, you now have 19 days from the date the bill is printed to make payment by the required payment date.

In addition to the bill issue and payment period, the OEB has directed when your payment is deemed to be received by us:

  • three days before it is received by Hydro One, if sent by mail
  • on the date when the payment is acknowledged by a bank, or
  • when the credit card payment is accepted by the financial institution.

These timelines will be the same for all customers, no matter their method of billing or payment.

Any payment made after 5 p.m. is still effective on the day the payment is made. If your required bill payment date falls on a weekend or a holiday, you’ll have until the next business day to make payment.

If you are having financial difficulties, please call us at 1-888-664-9376 for assistance. We offer an arrears management program as prescribed by the OEB. We can also provide information about social services agencies that may be able to help.


Payment Methods

You have several options for paying your Hydro One bill. Remember, you have 19 days from the issue date of your bill to make your payment. Be sure to check the date allowed for payment carefully, and allow up to five business days for processing.

Pay Your Bill Online with epostTM

You can pay your bill online with epostTM, Canada Post's free online bill payment service. (Aussi disponible en français)

Pre-Authorized Payment

Using pre-authorized payment means no cheques to write, no stamps to buy and no late payment charges. Every month, you’ll receive your regular bill and then on the due date, the amount you owe is automatically withdrawn from your bank account. Log in to My Account Self Service to enrol in our pre-authorized payment plan. Important: If you sign up with a retailer who is billing you directly for all your electricity charges, this option is no longer available to you through us.

If you prefer, you may print and mail the  application form with a void cheque.

Home Banking

Consider paying your bill at home either by phone or online using Internet banking. Ask your bank or financial institution if this service is available and how to register. For most banks, you’ll need the name of the company (“Hydro One Networks”) and your account number. Just remember to allow five business days for processing. 

Choose Your Financial Institution: Bank of Montreal | National Bank | Caisse Populaire Desjardins | Royal Bank | Scotia Bank | CIBC | Laurentian Bank | HSBC Bank Canada | TD Canada Trust 

Bank In-Person

Take your Hydro One bill to a teller at your bank or financial institution, or submit the bottom portion of your bill when making payments at an automatic bank machine. Remember to allow five business days for payment processing.

Mail

Pay your bill by sending us a cheque with your payment slip in the self-addressed envelope included with your bill. Always make sure that your remittance stub (the bottom part of your bill) is enclosed with your payment and that your account number is written on the front of your cheque or money order. Mail your cheque to: Hydro One Networks, P.O. Box 4102, Station “A”, Toronto, Ontario,  M5W 3L3

To avoid a late payment charge, always make sure you allow up to five days for processing.


Billing Options

Standard Billing

By default, you are generally billed for energy, delivery and other industry-related charges as you use them. Since your energy consumption will vary between billing periods, our standard billing plan will reflect that. Unless you're enrolled in our Budget Billing Plan, your bill will fluctuate between billing periods. See our rates and prices section to find out how your bill is calculated.

Budget Billing Plan

If you would prefer more balanced bill payments, you may want to enrol in our Budget Billing Plan. It is a budgeting tool that’s based on your established usage patterns. Since payments are spread out over the year, being on the plan is a good way to moderate any payment fluctuations.

How our Budget Billing Plan works
Generally, we establish a payment amount based on your consumption history or electricity usage pattern. Depending on your billing frequency, you’ll receive either six or twelve bills a year.

If your account is billed monthly, you’ll receive 11 monthly bills from us. Each is based on your monthly service charge plus 1/12 of your estimated annual energy use, and your Sentinel Light charges, if applicable. For the 12th bill, we reconcile your electricity usage. You are then credited for any overpayment or charged for the balance owing.

If your account is billed bi-monthly, you’ll receive five bi-monthly bills over the first 10 months of the year. Each is based on two months’ service charge plus 1/6 of your annual energy use, and your Sentinel Light charges, if applicable. For the sixth bill, we reconcile your electricity usage. You are then credited for any overpayment or charged for the balance owing. Periodically, we may review your payment amount and adjust it to ensure it reflects any rates changes and fluctuations in your electricity usage.

To enroll at any time, log in to My Account Self Service, choose "Your Bill," then select "Payment Options" - or call us at 1-888-664-9376. Important: If you have signed with a retailer, you may still enrol in the plan.


Security Deposits

Security deposits may be required when a customer first applies for service or when a customer has failed to maintain a good payment history. You may be required to provide a deposit at any time. Deposits are held as security to guarantee payment of future charges. The security deposit amount will be applied to the customer's account and appear as a charge on the next electricity bill issued. Learn more about our Security Deposit Policy, as set out by the Ontario Energy Board.

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