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image of a Hydro One bucket truck with orange pylons around it 

What to do if you've lost power

If your power has gone out or you're having trouble with your electricity, call our province-wide power outage hotline at: 


We're available 24 hours a day, 365 days a year.
If you're having a life-threatening emergency, call 911.

If you've lost power, our Power Outage Map will show you where restoration crews are working to fix the outage and provide our best estimate of when power will be restored based on past experience.

Always stay clear of downed power lines or equipment and never assume they are safe to go near.

Hydro One Storm Center

If your electricity is out you can get up-to-date information two ways:

By visiting the online Storm Center

Or, by downloading the Hydro One Mobile app
for updates on your mobile device  
image of Hydro One's Storm Center power outage map

 image of the Hydro One mobile app on three different devicesApple®



You can also call 1-800-434-1235 to report a power outage, fallen tree hazard or emergency (24 hours, 7 days a week).

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