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Where am I ?
Large Vessel Moves
What happens to my bill
when I move?
If you're moving to a new location you may need to start, stop or move your Hydro One Service. You can do this in just a few steps by logging into
or by following the steps below.
Create my new service
Start my service
Stop my service
If you're a new Hydro One customer and moving within our service territory:
Call to speak to one of our representatives at
to close your current account and open a new one for your new home. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Check if your new house or office is
Log in to
if you have an existing profile to let us know when you're moving out.
If it is, and you're an existing
Hydro One customer, complete the online
application to notify
us when you're moving and would
like your services activated.
If you're a new customer to Hydro One, you must call us at
to set up your account.
Call to speak to one of our representatives to cancel your account at
. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Call to speak to one of our representatives to get your services set up at
open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Are you a lawyer looking to start or stop services for one of your clients? Simply fill out the online
forms to get your clients set up.
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