Where am I ?
MOVING

Moving What happens to my bill when I move?

If you're moving to a new location you may need to start, stop or move your Hydro One Service. You can do this in just a few steps by logging into My Account or by following the steps below.







Move my service  Start my service Stop my service
If you're an existing Hydro One customer and moving within our service territory:

Call to speak to one of our representatives at 1-888-664-9376 to close your current account and open a new one for your new home. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.












Check if your new house or office is in our service territory

Login to My Account if you have an existing profile to let us know when you're moving out





If it is, complete the online Move In application to notify us when you're moving and would like your services activated
Call to speak to one of our representatives to cancel your account at 1-888-664-9376. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.

Call to speak to one of our representatives to get your services set up at 1-888-664-9376. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.



 Law Offices
 Are you a lawyer looking to start or stop services for one of your clients? Simply fill out the online Move In and Move Out
 forms to get your clients set up.

 

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