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Where am I ?
Large Vessel Moves
What happens to my bill when I move?
If you're moving to a new location you may need to start, stop or move your Hydro One Service. You can do this in just a few steps by logging into
or by following the steps below.
Move my service
Start my service
Stop my service
If you're an existing Hydro One customer and moving within our service territory:
Call to speak to one of our representatives at 1-888-664-9376 to close your current account and open a new one for your new home. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Check if your new house or office is in our
if you have an existing profile to let us know when you're moving out
If it is, complete the online
application to notify us when you're moving and would like your services activated
Call to speak to one of our representatives to cancel your account at 1-888-664-9376. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Call to speak to one of our representatives to get your services set up at 1-888-664-9376. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.
Are you a lawyer looking to start or stop services for one of your clients? Simply fill out the online
forms to get your clients set up.
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