Where am I ?
MOVING

 

Moving What happens to my bill
when I move?

If you're moving to a new location you may need to start, stop or move your Hydro One Service. You can do this in just a few steps by logging into My Account or by following the steps below.



Create my new service  Start my service Stop my service
If you're a new Hydro One customer and moving within our service territory:

Call to speak to one of our representatives at 1-888-664-9376 to close your current account and open a new one for your new home. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.









 


Check if your new house or office is
in our service territory.

Log in to My Account if you have an existing profile to let us know when you're moving out.

 





If it is, and you're an existing
Hydro One customer, complete the online Move In application to notify
us when you're moving and would
like your services activated.

NOTE: If you're a new customer to Hydro One, you must call us at
1-888-664-9376 to set up your account. 
Call to speak to one of our representatives to cancel your account at 1-888-664-9376. We're open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.

 

Call to speak to one of our representatives to get your services set up at 1-888-664-9376. We're
open to serve you from 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.

 Law Offices
 Are you a lawyer looking to start or stop services for one of your clients? Simply fill out the online Move In and Move Out 
 forms to get your clients set up.

 

Skip navigation links