There are a number of reasons your bill may be higher than usual. You could simply have used more energy or the bill may reflect a slightly longer billing period than you are used to seeing. Here are a few ideas that may help you figure out your high bill.
You may be using more energy than you think
If you’ve made any changes to your home or added new appliances, the additional consumption may be the reason for your high bill. Review the questions here or login to My Account Self Service and use the online tool to help figure out where you’re spending your energy dollars.
Bad timing
If you’ve transitioned to time-of-use rates, perhaps you’re using electricity during the peak periods of the day. For more on how to shift your usage and take control of your electricity bills, visit our Time-of-Use section.
Check your meter (non-TOU billed customers)
If you’re concerned that your meter may have been read inaccurately, see How to read your meter for easy-to-follow instructions on reading your meter and understanding the results.
Submit your own meter reading (non-TOU billed customers)
You can send us your own meter reading through My Account Self Service each month to avoid estimated bills. It's important to submit your reading during your specific window of opportunity, which will depend on your "Bill Group". Learn more.
Enrol in our Budget Billing Plan
If your bill is high because your consumption has increased (you may be running your air conditioner more during a hot month, or using additional energy to heat your pool every summer) our Budget Billing Plan can help. It moderates bill fluctuations by spreading out your payments more evenly over the year.
To register for the Budget Billing Plan, login to My Account Self Service, go to "Your bill" then select "Payment Options."