MY BILL EXPLAINED


Understanding can lead to saving

When you understand how to read your Hydro One bill, it's easier to monitor electricity usage and find ways to save on your bill.

Looking to go paperless? We've partnered with epost's online bill presentment and payment service so you can view, store, and manage your Hydro One bills online.

Select your bill type below to learn about the information included on your bill.


    
     Prices and Rates
   Explained

     Understand how to read 
     your bill but have a question 
     about the prices and rates

     on it? Find out what you're  
     looking for on our Prices and 
     Rates 
page.
         


What type of customer are you?
         
Residential
Time-of-Use (TOU)
Your bill breaks down electricity usage into three periods: on-peak, mid-peak and off-peak. See your residential TOU bill explained below.
Residential
Tiered 
You haven't been switched over to TOU pricing yet and your bill breaks down electricity usage by a set threshold.  See your residential tiered bill explained.
  Seasonal
Time-of-Use (TOU)
You have a cottage or  seasonal home and your bill breaks down electricity usage into three periods: on-peak, mid-peak and off-peak. See your seasonal TOU bill explained.
Seasonal
Tiered
You have a cottage or seasonal home, you haven't been switched over to TOU pricing yet, and your bill breaks down electricity usage by a set threshold. See your seasonal tiered bill explained.
 
Residential Retail Energy Contract bill explained Residential Retail 
Energy Contract

Your bill shows your contract price for electricity. You are also billed for the Global Adjustment. See your residential retail energy contract bill explained.
Seasonal Retail Energy Contract bill explained Seasonal Retail 
Energy Contract

You have a cottage or a seasonal home.Your bill shows your contract price for electricity. You are also billed for the Global Adjustment. See your seasonal retail energy contract bill explained.




My Residential Time-of-Use Bill Explained

Front of Bill

Residential TOU Bill - Page 1

1. Service address is the premises address being charged for usage.
2. Your account number – As of May 21, 2013, customers have been assigned a new account number for life. You’ll keep the same account number with us, no matter how many times you move. Even if you leave our service area and come back, your account number will stay the same. Account numbers have changed from 10-digits to 12-digits.
3. Your billing date – the date your bill is mailed to you.
4. How to contact us.
5. A summary of what you owe. Calculation details can be found on the back of the bill.
6. The date we automatically withdraw your payment from your chequing account, so you avoid late payment charges.
7. Watch this area for important messages from Hydro One Networks.
8. Our province-wide 24-hour power outage and emergency number. Keep it handy for future reference.
9. Standard Service Supplied by Hydro One will appear on the bill of customers who are not enrolled with a retailer.
10. Point of Delivery Number –  A new Point of Delivery Number has been assigned to each premises as of May 21, 2013. This number is required for the retailer enrollment process and will display even if you aren’t enrolled with a retailer.
11.
This comparison chart details the average electricity you used per day in each of the three Time-of-Use periods: on-peak, mid-peak, and off-peak. It will appear on every bill as required by the government.
12. Your remittance stub. To make a payment by mail, detach it and include it with your payment. Please be sure the return address shows through the envelope window. (This section will be blank if you are enrolled in our Pre-Authorized Payment Option or if you have a credit on your account.)


Page 2 of Bill

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Residential TOU Bill - Page 2

13. Balance forward shows the amount of your previous bill, payments made since, and any difference.

14. Service classification indicates your account type (residential, seasonal, farm or general service). Your residential classification is identified by one of three density levels: normal, high and urban.

15. This line item shows your meter number and your total electricity consumption for the billing period.

16. Metered usage in kilowatt-hours shows the amount of electricity you used for the billing period.

When electricity is transmitted over distances and passes through lines and transformers, a small percentage is lost naturally. Line losses are an unavoidable part of delivering electricity. Therefore, we must purchase a small amount more than what you use. To determine the amount of electricity that we need to buy for you, we use a calculation called an adjustment factor to adjust your usage.

The adjustment factor is used to account for the line losses in the electricity system that are not measured by your own meter. The adjustment factor is approved by the Ontario Energy Board and will vary according to your service type.

17. Electricity
The electricity line on your bill shows the electricity you consumed in each of the three Time-of-Use periods: on-peak, mid-peak and off-peak. Effective November 1, 2013, the Time-of-Use prices are 7.2 cents per kWh for off-peak; 10.9 cents per kWh for mid-peak and 12.9 cents per kWh for on-peak. The OEB reviews electricity prices every six months and resets prices, if necessary.

If you buy your electricity from a retailer (or have recently signed a new contract) and are paying their contract price, you will continue to pay the price set out in your contract.

The Electricity charge is calculated based on metered usage.

18. Delivery
These are the costs of delivering electricity from generating stations across the Province to Hydro One, then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles, and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

The majority of the variable charges are calculated based on metered usage, with the remainder of the variable costs calculated based on the adjusted usage (amount of electricity we purchased on your behalf after adjustment for line losses).

The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business*. Hydro One collects this money and pays this amount directly to our suppliers.

Delivery charges are set according to your service type.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat.  Equipment, such as wires and transformers, consumes power before it gets to your home or business. 

19. Regulatory charges
This includes the cost of services required to operate the electricity system and run the wholesale market. The majority of these charges are variable and increase or decrease depending on the amount of your adjusted usage (amount of electricity we purchased on your behalf after adjustment for line losses). The Ontario Energy Board regulates these charges.

20. Debt Retirement Charge
The charges used to pay down the debt of the former Ontario Hydro. This charge will also be calculated based on your metered usage, so it will change from one billing period to the next.

21. The Ontario Clean Energy Benefit
The Ontario Clean Energy Benefit takes 10% off the cost of up to 3,000 KWh per month of electricity use. Some exceptions apply, please see www.Ontario.ca/OCEB or call 1-888-668-4636. This rebate is effective for electricity consumed from January 1, 2011 to December 31, 2015 and will help eligible customers as we transition to a cleaner, modern electricity system.

22. If you are enrolled in our Budget Billing Plan (formerly referred to as our payment plan), you will see your current regular payment amount here. You will see also see a comparative year-to-date summary detailing actual electricity costs, Budget Billing Plan billings and the difference between the two numbers (a running balance). This helps you avoid annual reconciliation surprises.

23. Shows any one-time adjustments as they relate to your current bill, such as account set-up charge, late payment charges and other miscellaneous fees or credits.

24. Every bill includes a standard glossary of terms, which was written by the Ministry of Energy and electricity distributors, and tested by consumers. This glossary helps to explain the line items and you'll find it on the back of the remittance stub.

25. This table defines the different Time-of-Use Periods; off-peak, mid-peak and on-peak for both Summer and Winter seasons.

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Residential - Tiered RPP Bill Explained
Residential - Seasonal Bill Explained
Residential - Seasonal Tiered RPP Bill Explained
High Bill Inquiry
Frequently Asked Questions
Ontario Clean Energy Benefit