Hydro One has now installed more than 1.2 million smart meters in homes, farms and businesses across the province of Ontario.
As a first step in introducing Hydro One's smart metering system, customers with smart meters that are communicating will begin receiving bills produced with an automated meter reading (meter readers will no longer need to visit your premise to manually read your meter). The transition to automated meter reading will occur progressively over time as the smart meter communication network is installed across the province. You will be notified that you have been converted to automated meter reading with a bill message on your first automated meter-read bill.
Automated meter reading has a number of important benefits, including:
- Eliminating the need for estimated bills under normal conditions as your bill will be produced using your actual usage for the billing period
- Eliminating the inconvenience of providing access to meters located indoors
- Streamlining meter reading operations and freeing up our experienced staff for other high priority areas to better serve our customers
- Reducing vehicle emissions associated with manual meter reading across Hydro One's extensive service territory.
Customers who have provided meter readings to Hydro One in the past may continue to do so, but these readings would only be used in the unlikely event that they are needed.
