My meter
Your electricity meter keeps track of the number of kilowatt-hours of electricity you use. There are currently two types, conventional or Smart Meter.
Hydro One is currently replacing conventional meters across the province and will continue until the Province's target of 1.3 million smart meters installed is met in 2010. They are being rolled out in a pre-determined geographic sequence in order to make the process as cost-effective and speedy as possible.
Meter Readings
We read your meter to calculate the charges on your bill. We do this on a set schedule depending on your service classification. And we do so regardless of who you buy your electricity from.
To help us, please keep the access to your meter clear year round. If the meter reader can’t get access to your meter, you may be asked to provide a reading to Hydro One. Visit our read your own meter section to learn how.
Meter Reliability
Before installation, all electricity meters must meet strict accuracy requirements set by Measurement Canada. Once installed, meters are periodically checked by Hydro One Networks and government inspectors to ensure they continue to give accurate readings.
If you have questions or concerns regarding a high bill or the accuracy of your meter, please contact our Customer Communications Centre at 1-888-664-9376 and we can arrange for an inspection of your meter.