Your electricity meter keeps track of the number of kilowatt-hours of electricity you use. There are currently two types, conventional or Smart Meter.
We use your meter readings to calculate the charges on your bill. We do this on a set schedule depending on your service classification. And we do so regardless of who you buy your electricity from.
Visit our read your own meter
section to learn how and when to submit your own meter reading online though our My Account website. IMPORTANT:
This option is only available to a customer whose:
smart meter has not yet been installed;
account has not yet been switched to Time-of-Use pricing, or
smart meter is not yet communicating regularly through the Automated Meter Reading (AMR) wireless network.
Before installation, all electricity meters must meet strict accuracy requirements set by Measurement Canada. Once installed, meters are periodically checked by Hydro One Networks and government inspectors to ensure they continue to give accurate readings.
If you have questions or concerns regarding a high bill or the accuracy of your meter, please contact our Customer Communications Centre at 1-888-664-9376 and we can arrange for an inspection of your meter.