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Get automatic alerts about high usage and set payment reminders, so you can easily stay on top of your bills.
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Our customers want valuable, easy-to-use self-serve tools they can access where and when they want and that's what we're going to provide them with through our new Paperless billing and notification services.
These email notifications provide value added features such as:
All customers are eligible for Paperless Billing except for Generators.
You should receive the paperless billing notification starting the next calendar day after the bill is generated.
Hydro One is offering usage alerts services to help customers manage their electricity usage before the new bill becomes available.
When you sign up for usage alerts, Hydro One will send you an email alert to let you know if you are trending to use more than 30% of your electricity usage compared to last year. The alert would arrive between the 7th and 21st day after you received your prior bill.
The usage alerts are available to a subset of our residential customers. You can check if you are eligible by accessing your myAccount profile.
No, you won’t automatically be registered. If you would like to sign up for paperless billing, visit www.HydroOne.com/myAccount and log in to myAccount or register for myAccount. Once logged in click on the “Sign up” link under “My Billing Plans – Bill Delivery Paperless”.
The emails we send are secure and only include name, account, amount due and when. Actual bill statements are secure on the Hydro One myAccount portal.
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