Where am I ?
A woman viewing her bill on her tablet at work

Your bill,
on your
terms

It's never been easier to check your bills and usage

Stay on top of your account with myAccount and paperless billing. It's quick, convenient and you'll have your account information available, right at your fingertips.

Speedy sign-up icon

Simple, one-time setup

Sign up in seconds for easy access to your bills and electricity usage online.

Automatic alerts icon

Alerts and reminders

Get automatic alerts about high usage and set payment
reminders, so you can easily stay on top of your bills.

24 hour access icon

Anytime convenience

Get 24/7 access to your account information from any
device – whenever you want, from wherever you are.

No clutter icon

Cut down on clutter

With fewer paper bills to track down,
it's easier to stay organized.

How to sign up for
paperless billing:

Sign up in seconds through myAccount.

Already registered for myAccount?

Log in to myAccount

Not currently registered for myAccount?

Sign up for myAccount

FAQs:

Why has Hydro One launched this tool?

Our customers want valuable, easy-to-use self-serve tools they can access where and when they want and that's what we're going to provide them with through our new Paperless billing and notification services.

How is this solution different to your previous paperless billing option epost?

These email notifications provide value added features such as:

  1. Email from Hydro One notifying you when your bill is ready
  2. Direct link to view Invoices and make payments via our "myAccount" site
  3. Alert for Payment Due
  4. Alert for Payment Overdue
  5. High usage alert
  6. One location "myAccount" to access programs, tools and tips to manage your electricity account.

Who is eligible for the Paperless Billing service?

All customers are eligible for Paperless Billing except for Generators.

How do you register to paperless billing?

  • To subscribe go to our Website via www.hydroone.com/myAccount, either log in to myAccount or register for myAccount". Once logged in click on the “Sign up” link under “My Billing Plans – Bill Delivery Paperless”.

How do I unsubscribe?

  • To unsubscribe from specific services like usage alerts or paperless billing, click the "Unsubscribe" link on the Alert/Notification that you received in your email and manage your preferences.
  • Alternatively, you can log on to the MyAccount website and click on "Billing & Payment Options" then "Bill Delivery Options" and "Unsubscribe."

When will I receive the paperless billing notifications?

You should receive the paperless billing notification starting the next calendar day after the bill is generated.

Why is Hydro One offering usage alerts?

Hydro One is offering usage alerts services to help customers manage their electricity usage before the new bill becomes available.

How does the high usage notification work?

When you sign up for usage alerts, Hydro One will send you an email alert to let you know if you are trending to use more than 30% of your electricity usage compared to last year. The alert would arrive between the 7th and 21st day after you received your prior bill.

Who is eligible for the High Usage alert?

The usage alerts are available to a subset of our residential customers. You can check if you are eligible by accessing your myAccount profile.

  • New customers and customers that have moved can sign up once we have the required 13 months of usage history for time-of-use accounts.

I am already registered to the electronic bill notification through epost.
Will I be automatically switched over?

No, you won’t automatically be registered. If you would like to sign up for paperless billing, visit www.HydroOne.com/myAccount and log in to myAccount or register for myAccount. Once logged in click on the “Sign up” link under “My Billing Plans – Bill Delivery Paperless”.

How are you ensuring my customer information is kept secure?

The emails we send are secure and only include name, account, amount due and when. Actual bill statements are secure on the Hydro One myAccount portal.

epost is a trademark of Canada Post Corporation

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