Where am I ?

​​​Residential Delivery rates

image of a transmission tower

What is a Home Delivery Rate?

A delivery rate is the price you pay to have your electricity delivered to your home. It covers the cost of maintenance,
upkeep, and all the little things that go into making sure
you have the energy you need, when you need it.



Understanding Delivery Rates

All residential delivery rates are based on your service type. Service types are determined by  the area you live in and  the number of customers in your area. The fewer people who live in your area, the more it takes to bring you reliable energy, and the higher the cost. You can locate your service type and delivery rates on page two of your bill.

  • Urban High Density - contains 3,000 or more customers, with at least 60 customers for every kilometer of power line used to supply energy to the zone
  • Medium Density - contains 100 or more customers, with at least 15 customers for every kilometer of power line used to supply energy to the zone. 
  • Low Density - the remaining area not covered by Urban or Medium Density areas.

About Year-Round Residential Rate Status

If you live at your seasonal residence year-round or you have a farm with a primary residence, you can apply for year-round residential rate status. 

Read the chart below to see how the delivery rates factor into your bill1


Delivery Rates2

 Urban High Density

Medium Density

Low Density

Distribution service charge 
($ / month)




Distribution volume charge
(metered usage - ¢ / kWh)

 0.91 ¢

2.28 ¢

3.74 ¢

Transmission connection charge
(adjusted usage - ¢ / kWh)

 0.47 ¢

0.47 ¢

0.44 ¢ 

Transmission network charge
(adjusted usage - ¢/ kWh)

 0.67 ¢

 0.64 ¢

 0.62 ¢

Smart metering entity charge3
($ / month)

$ 0.79

$ 0.79

$ 0.79

Adjustment Factor




1 Delivery rates are effective as of January 1, 2017.

2 An adjustment for line losses is included under the Delivery line for most customers. Customers paying the spot market price will have this adjustment included under the Electricity line. It is calculated as follows: {adjusted use in kWh x (RPP prices/spot price/retail contract price)} – {metered use in kWh x RPP prices/spot price/retail contract price)} = line loss adjustment.

*A $60.50 credit for rural or remote rate protection has been applied to the distribution service charge.

This charge will be collected on behalf of the IESO until October 31, 2018.

What Does Metered and Adjusted Mean?

When we apply metered usage we look at the actual amount of electricity you used. It is measured by your meter in kWh.

When we apply adjusted usage it reflects the losses that occur
when electricity is delivered over power lines. It is calculated by multiplying your metered use by an OEB-approved adjustment factor. This adjustment factor varies by service type.

​If you still have questions we’re here to help. Simply call us toll-free at 1-888-664-9376 (7:30 a.m. - 8:00 p.m. EST, Monday to Friday).


Skip navigation links
Electricity Prices
Bill Categories
Delivery Rates
Debt Retirement Charge
Global Adjustment
Regulatory Charges
Residential Delivery Rates
Seasonal Delivery Rates
Service Types
Ontario Clean Energy Benefit
High Bill Inquiry
Fixed Rates
2017 Delivery Rates