Credit Card and MoneyGram Payments

Frequently Asked Questions

How do I pay by credit card?

You can pay online through our bill payment partner, Paymentus’ website or if you prefer you may call Paymentus’ secure automated telephone system at 1-877-507-5093 to process your payment.

Why are you offering credit card payment?

Our customers have been telling us they would like the option to pay their electricity bill by credit card. We have listened and are pleased to offer credit card payment.

May I pay by credit card anytime?

Yes, this convenient payment option is available 24 hours a day, seven days a week.

What credit cards can I use?

We accept payment by Visa and MasterCard.

May I pay my bill by American Express?

No. At this time, we only accept payment by Visa and MasterCard.

What do I need to pay by credit card?

You will need to have your Hydro One bill and credit card information handy.

When will Hydro One receive my credit card payment?

Payments made before 1:00 p.m. will be applied to your account the following business day. Payments made after 1:00 p.m. will be processed within two business days. To avoid a late payment charge, always make sure you allow up to five days for processing.

How will my payment be confirmed?

For each payment you make, you will receive a confirmation number. If you pay online, you will also receive an email confirmation for your records. Payments made before 1:00 p.m. will be applied to your account the following business day. Payments made after 1:00 p.m. will be processed within two business days. To avoid a late payment charge, always make sure you allow up to five days for processing.

Is there a maximum amount that I can charge to my credit card?

Yes, the maximum amount per transaction is $3,000. If you payment amount is greater than $3,000, you will need to process multiple transactions.

What is a service fee?

It is a charge in addition to the original transaction amount for the convenience of being able to use your credit card.

Why is a service fee required?

Many customers would like to pay by their Hydro One bill by credit card. Credit card companies charge businesses like Hydro One a percentage of the payment for processing it. As a regulated utility, we do not include the processing fee in our approved rates and charges that we bill our customers. In order to be fair to all customers, we have to ensure that the users of the credit card service pay for the service. The service fee goes to our bill payment partner, Paymentus. No portion of this service fee goes to Hydro One.

Why do you charge a service fee when other industries do not charge?

Most merchants embed this fee in the price of their product or service. However, being a regulated utility, we do not include the processing fee in our approved rates and charges that we bill our customers. In order to be fair to all customers, we have to ensure that the users of the credit card service pay for the service. The service fee goes to our bill payment partner, Paymentus. No portion of this service fee goes to Hydro One.

How much will I be paying in service fees?

It will depend on the amount you are paying by credit card. A fee of $3.25 is applied to each payment increment of $165. For example, if you would like to charge $300 to your credit card, you will be billed a service fee of $6.50 by Paymentus. Hydro One does not retain any portion of the service fee.

Does Hydro One receive any part of the service fee?

No. Hydro One does not receive any portion of the service fee. Paymentus is an independent company providing a service for us and is passing along their costs through a service fee.

How will this appear on my Credit Card Statement?

Your credit card statement will show the amount paid to Hydro One for your energy account as Hydro One Networks, and your service fee will be listed separately as "Paymentus Corporation" along with their telephone number.

What is MoneyGram service?

MoneyGram is a money transfer service that allows you to safely and quickly send money. It is available at more than 5,000 Canada Post offices and some grocery and drug stores.

How does MoneyGram work?

By using MoneyGram you can pay your Hydro One bill at participating Canada Post locations using cash or a debit-card. In addition, some grocery and drug stores offer MoneyGram. Same-day bill payment service is $9.99 and next-day bill payment service is $3.99.

Where can I buy a MoneyGram?

MoneyGram is available at participating Canada Post locations. In addition, some grocery and drug stores offer MoneyGram. You can use MoneyGram’s Find Us feature to find a MoneyGram agent near you on Canada Post’s website at www.canadapost.ca/moneygram or call MoneyGram directly at 1-800-MoneyGram (1-800-666-3947).

Where can I find more information on the MoneyGram service?

More information can be found on Canada Post’s website at www.canadapost.ca/moneygram or by calling MoneyGram directly 1-800-MoneyGram (1-800-666-3947).