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Credit Card PaymentsCredit Card and MoneyGram Payments

Frequently Asked Questions

 

How can I pay by credit card?

Hydro One offers customers a convenient way to pay their bill by credit card.  Paymentus, Hydro One’s payment processing partner, allows customers to make secure payments online or by phone. You have two easy ways to pay using your bill by Visa®, or Mastercard®   - online or by phone:

  1. Online Payment:  Make a secure online credit card payment. You will be transferred to Paymentus' secure website.
  2. Telephone Payment:  Call 1-877-507-5093 to make a secure credit card payment using Paymentus' automated phone system.

A service fee of 1.75% will be charged by Paymentus for customers paying by credit card. The service fee is associated with the credit card payment service and is not set or retained by Hydro One.

At this time, Paymentus no longer accepts payment by American Express® credit cards

Why is a service fee now being applied on credit card transactions?

In 2014 we temporarily absorbed the service fee that Paymentus applied to transactions given Visa Canada's service rules. We did this so Paymentus was able to continue to offer payment by Visa®. It was never our intention to permanently absorb the service fee on credit card transactions. This is a cost that unfortunately we can no longer absorb as it is not fair for our customers to subsidize credit card payments.

Why is a service fee charged when other industries do not charge?

Most merchants embed this fee in the price of their product or service. However, being a regulated utility, we do not include the processing fee in our approved rates and charges that we bill our customers. In order to be fair to all customers, we have to ensure that credit card users pay for the service. The service fee goes to our bill payment partner, Paymentus. No portion of this service fee goes to Hydro One.

What is a service fee?

It is a charge in addition to the original transaction amount for the convenience of being able to use your credit card. The service fee is charged by our bill payment provider, Paymentus. No portion of this fee is retained by Hydro One.

How much will I be paying in service fees?

A service fee of 1.75% will be charged by Paymentus for customers paying by credit card. The service fee is associated with the credit card payment service and is not set or retained by Hydro One. 

Will I incur any bank charges for paying by credit card?

All payments will be charged as a regular merchant transaction. Please check with your card issuing company for transaction or service fees. Paymentus and Hydro One are not responsible for any additional charges by your card issuing company.

Why are you offering credit card payment?

Our customers have been telling us they would like the option to pay their electricity bill by credit card. We have listened and are pleased to offer credit card payment.

May I pay by credit card anytime?

Yes, this convenient payment option is available 24 hours a day, seven days a week.

What credit cards can I use?

Paymentus accepts payment by Visa®  and Mastercard®.

At this time, Paymentus no longer accepts payment by American Express® credit cards

What do I need to pay by credit card?

You will need to have your Hydro One bill to get your account number and the balance owed on your current bill. You will also need to have your credit card information handy.

When will Hydro One receive my credit card payment?

Payments made before 1 p.m. will be applied to your account the following business day. Payments made after 1 p.m. will be processed within two business days. To avoid a late payment charge, always make sure you allow up to five days for processing.

How will my payment be confirmed?

For each payment you make, you will receive a confirmation number. If you pay online, you will also receive an email confirmation for your records. Payments made before 1 p.m. will be applied to your account the following business day. Payments made after 1 p.m. will be processed within two business days. To avoid a late payment charge, always make sure you allow up to five days for processing.

Is there a maximum amount that I can charge to my credit card?

The maximum amount per transaction is $10,000. If your payment amount is greater than $10,000, you will need to process multiple transactions.

Can I set up recurring payments?

At this time, recurring payments cannot be scheduled through Paymentus.

How will this appear on my credit card statement?

Your credit card statement will show the amount paid to Hydro One for your energy account as Hydro One Networks. You will also see a separate line that shows the service fee paid to Paymentus.

Who is Paymentus?

Paymentus is a provider of payment solutions. Paymentus delivers the complete bill-pay management solution. The company serves utilities, insurance providers, financial services firms, hospitals and government agencies. Hydro One has used Paymentus as its bill payment provider since 2011.  For more information, please visit www.paymentus.com.

What other payment options do you offer?

We offer the following convenient payment options:

  • Pre-authorized payment (automatic withdrawal from your chequing account 19 days after the bill is issued)

  • eBilling through epost (electronic billing)

  • Bank or ATM

  • Telephone/Internet Banking

  • Mail

  • MoneyGram or Western Union (service fee will apply)


What is MoneyGram service?

MoneyGram is a money transfer service that allows you to safely and quickly send money. It is available at more than 5,000 Canada Post offices and some grocery and drug stores.

How does MoneyGram work?

By using MoneyGram you can pay your Hydro One bill at participating Canada Post locations using cash or a debit-card. In addition, some grocery and drug stores offer MoneyGram. Same-day bill payment service is $9.99 and next-day bill payment service is $3.99.

Where can I buy a MoneyGram?

MoneyGram is available at participating Canada Post locations. In addition, some grocery and drug stores offer MoneyGram. You can use MoneyGram’s Find Us feature to find a MoneyGram agent near you on Canada Post’s website at www.canadapost.ca/moneygram or call MoneyGram directly at 1-800-MoneyGram (1-800-666-3947).

Where can I find more information on the MoneyGram service?

More information can be found on Canada Post’s website at www.canadapost.ca/moneygram or by calling MoneyGram directly 1-800-MoneyGram (1-800-666-3947).

 

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