Ways to pay
We've made it as convenient as possible to receive and pay your Hydro One bill. Choose any combination of payment methods and billing options below to find the one that best suits your needs. If you still have questions about your payment options, email us or call toll-free at 1-888-664-9376.
Payment Methods
Pay Your Bill Online with epostTM
You can pay your bill online with epostTM, Canada Post's free online bill payment service. (Aussi disponible en français)
Pre-Authorized Payment
Using pre-authorized payment means no cheques to write, no stamps to buy and no late payment charges. Every month, you’ll receive your regular bill and then on the due date, the amount you owe is automatically withdrawn from your bank account. Log in to My Account Self Service to enrol in our pre-authorized payment plan. Important: If you sign up with a retailer who is billing you directly for all your electricity charges, this option is no longer available to you through us.
If you prefer, you may print and mail the 
application form with a void cheque.
Home Banking
Consider paying your bill at home either by phone or online using Internet banking. Ask your bank or financial institution if this service is available and how to register. For most banks, you’ll need the name of the company (“Hydro One Networks”) and your account number. Just remember to allow five business days for processing.
Choose Your Financial Institution: Bank of Montreal | National Bank | Caisse Populaire Desjardins | Royal Bank | Scotia Bank | CIBC | Laurentian Bank | HSBC Bank Canada | TD Canada Trust
Bank In-Person
Take your Hydro One bill to a teller at your bank or financial institution, or submit the bottom portion of your bill when making payments at an automatic bank machine. Remember to allow five business days for payment processing.
Mail
Pay your bill by sending us a cheque with your payment slip in the self-addressed envelope included with your bill. Always make sure that your remittance stub (the bottom part of your bill) is enclosed with your payment and that your account number is written on the front of your cheque or money order. Mail your cheque to: Hydro One Networks, P.O. Box 4102, Station “A”, Ontario, M5W 3L3
To avoid interest charges, always make sure you allow enough time for your payment to reach us by the due date.
Billing Options
Security Deposits
Security deposits may be required when a customer first applies for service or when a customer has failed to maintain a good payment history. You may be required to provide a deposit at any time. Deposits are held as security to guarantee payment of future charges. The security deposit amount will be applied to the customer's account and appear as a charge on the next electricity bill issued. Learn more about our Security Deposit Policy, as set out by the Ontario Energy Board.