More air conditioning in the summer? More heat in the winter? It's normal for energy use to fluctuate over the course of the year. If you're looking for a more predictable bill amount, our Budget Billing Plan may be the right option for you.
Budget billing is about evening your payments out over time.
Normally, you are charged for energy as you use it. But with the Budget Billing Plan you can receive 11 equal bill amounts over the course of the year. In the 12th month, you'll make up the slight difference.
To do this we study your historical energy use. We take those numbers and estimate your usage for the entire year. Then each month, you receive a bill with a monthly average, plus your regular service fee. On your 12th bill, it's time to fill in the holes - you might receive a credit if you overpaid during the year or be charged what you used over the estimate. If you are a bi-monthly customer, your bills will follow the same pattern - 5 months of predicted bills and 1 month to make up the difference. If you're a seasonal customer your billing frequency will change from quarterly to monthly.
Twice a year, your Budget Billing equal payment amounts are automatically reviewed and adjusted to better align with your actual electricity usage based on meter readings. You can request a review of your Budget Billing plan at any time by emailing Customer.Communications@HydroOne.com
with your Account Number and contact information, or by calling 1-888-664-9376 and speaking to an agent.
If a dependable bill payment is what's right for you, enroll in the Budget Billing Plan at any time. If you've signed a contract with a retailer, you are still eligible to enroll in Budget Billing. Log in to My Account
, choose "Your Bill" and then select "Payment Options" or call us at 1-888-664-9376.