Where am I ?
​​​​​​MY HOME
image of a row of detached homes 
 Welcome to My Home!

  As a Hydro One customer, we think you should have all  
  the information you need, when you need it, right 
  at your fingertips. Consider this your gateway to all 
  things electricity — bills, energy-saving tips, service 
  requests, you name it. 

  Because at Hydro One, it's our job to keep you up to
  date and informed about all of your electricity needs. 



Where do you want to go?

My Account
Questions about your bill? Want to track your usage? Find the answ​​ers to your account questions through My Account   
Understand Your Bill: Prices and Rates
Find out about the different rates and prices that go into
your bill.  
My Bill Explained
Explore your bill breakdown to understand just what's being said on your bill.
Power Outages
Learn what to do when the lights go out, and what we are doing to turn them back on.
Save Energy
Saving energy doesn't have to be a chore. Learn about easy to incorporate ways to bring down your usage and your bill.
Service Requests
Need assistance? From locating underground cables to trimming trees - we're there for you. 
Ways to Pay​
Learn about all the options to pay your utility bill, and choose the option that best fits your household needs.
New home? Moving out? Find out how your utility bill fits into this transition.
​Life Support Notification
​Learn how to apply for life support notificationif you or someone in your home has a medical condition that depends on electrically powered medical equipment.


​Of course, if you ever want to speak to us directly to get real, live answers, we're here to help. Call our Customer Communications Centre at 1-888-664-9376. Our ​office hours are Monday to Friday, from 7:30 a.m. to 8 p.m.​

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