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MOBILE APP FAQS


Have a question about our mobile app? Look below for frequently asked questions:
 

How do I get support for the Hydro One Mobile application?
Questions regarding support or suggestions for improvements to the Hydro One Mobile applications for Blackberry, iPhone/iPad and Android devices can be sent to webmaster@hydroone.com. Please be sure to indicate the following in your email:
    - Device Type and Model
    - Network type (3G, 4G, Wi-Fi) 
    - Operating System Version.

How often is the data refreshed in the Hydro One Mobile application?
Outage map data is refreshed every 15 minutes. Please remember that an internet connection from your device is required in order for the refreshed data to be reflected on the outage map and outage summary screens.

The application won't install on my device. What is the problem?
If you are using a device that is deployed on a corporate network, there may be restrictions or policies that prevent you from installing applications. Please check with your corporate IT support group.

If your device is not deployed on a corporate network and you still have trouble installing the app from the stores, please ensure that your device meets the minimum requirements found in the store description.

What is the difference between planned and unplanned outages?
Planned outages are interruptions in service that are scheduled in advance in oder to perform system maintenance or provision new service.

Unplanned outages are interruptions in service caused by unexpected events such as storms, system issues or other external forces.

Is there a version available for Windows Phones?
There are currently no Windows phone versions of the Hydro One Mobile application available.

Why are the outage information and news not loading?
The application requires a connection to the internet in order to retrieve the content. Please ensure that you are connected to the internet over wi-fi or your telephone carrier with an active data plan. The application will provide you with a message indicating your connection appears to be offline or that a connection could not be established.

Can I install the BlackBerry version on my BlackBerry Playbook?
The current BlackBerry version is targeted for BlackBerry phones only and will not install on the PlayBook.

Can I search for an outage in a particular town or region?
Yes you can! Click the search icon in the outage map screen and enter an address, town or city. Be sure to include ontario as part of your search terms (ie. search for 'Toronto, Ontario').
 

 

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