My Account
Customer LoginBilling and Payment Options - Bill and Payment HistoryeBilling through ePost - Enrol, Receiving & Viewing, Payment Options, Security, Account and Registration HelpPre-Authorized Payment - Enrol, CancelBudget Billing Plan - Enrol, Modify, CancelSummary Billing - General, Enrol, Modify, CancelUpdate Contact PreferencesMy Bill ExplainedMeter ReadingsMoving - Move In, Move Out DRC/HSTSecurity DepositsService RequestsTemporary Disconnect Underground Cable LocateTree Trimming or RemovalMy ProfileMy Account Self Service Conditions of ServiceCall-backTechnical Help
My Bill
How much will my home/company’s electricity cost?How can I better manage my bills?Why must we pay for electricity lost during transmission, and before it reaches my home or business?If we have signed a contract, can we get out of it?What happens if I move after I have signed a contract with a retailer?What equipment am I/my company/farm responsible for?Many of my bills are estimated. How can I be sure that I wasn't overcharged for my electricity use at the higher price?What is the Estimated Bill Adjustment?Am I eligible for the Estimated Bill Adjustment?How often will I receive an Estimated Bill Adjustment?How is the Estimated Bill Adjustment calculated?Where will the Estimated Bill Adjustment appear on my bill?What is Hydro One's Late Payment Charge?
My Meter
Learn more about smart meters and Time-of-Use prices.