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Call 1-800-434-1235 to report a power outage, fallen tree hazard or emergency (24 hours).
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Click to learn how we're working to get betterWe're working to get better
Learn more about how Hydro One is taking steps to improve customer service and get answers to frequently asked questions about smart meters and billing issues.
Read our statement regarding the Office of the Ombudsman’s annual report released on June 23, 2014.

Hydro One completes acquisition of Norfolk Power Inc. On Friday, August 29, 2014, Hydro One announced the legal closing of the purchase of Norfolk Power Inc. (Norfolk Power). The Ontario Energy Board (OEB) approved the sale on July 3, 2014. News Release  |  Message to Norfolk Power Customers 

Visit our Electricity Discovery Centre at Haweater Weekend August 1-3 in ManitoulinVisit our Electricity Discovery Centre (EDC) at the 
Owen Sound Salmon Spectacular on August 28-31
Visit Hydro One's EDC at Georgian Shores Marina in Owen Sound this weekend for the 27th Annual Salmon Spectacular. Doors open at noon on Thursday, August 28, and at 10:00 AM throughout the weekend. More...

OEB Issues Notice of Application
On August 14, 2014 the Ontario Energy Board issued a public notice of the application and hearing to the customers of Hydro One Networks Inc. regarding an application for a permanent exemption from Section 7.5.2 of the Distribution System Code. Notice: English | French.

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