BUILDING YOUR BILL: prices & rates
What goes into my bill?
We want our customers to have the information they need to feel informed when their bill arrives. That means understanding how turning on the lights turns into your monthly bill.
There are two main factors that come into your play when we calculate your electricity bill:
Your Price Plan
1. Your Price Plan
Time-of-Use (TOU) Pricing:
Most of our residential customers are charged for electricity based on TOU pricing. This means electricity prices vary based on the time of day, the day of the week and by season.
Check out the chart to the right for current TOU prices. For more information on how TOU works check out our Electricity Prices page.
| Summer Season|
May 1, 2013 - October 31, 2013
12.4 ¢ / kWh
11 am - 5 pm
10.4 ¢ / kWh
7 am - 11 am
5 pm - 7 pm
6.7 ¢ / kWh
7 pm - 7 am
All of our customers deserve reliable access to electricity, but some are harder to reach than others. For this reason, we haven't switched all of our customers to TOU pricing yet. Our hard to reach customers are still part of a traditional plan where energy is calculated based on tiered pricing, so the rules are a little bit different.
For all the electricity you use up to a certain threshold, you are charged one price. Any additional electricity use beyond that threshold costs a little bit more.
| Energy Use
|| Tiered Price |
| Up to 600 kWh /
| $ 0.078 / kWh|
| Over 600 kWh /
| $ 0.091 / kWh|
Visit our Electricity Prices page for more detailed information about Time-of-Use and Tiered Pricing.
2. Your Location
The location of your home is the second factor that contributes to your electricity bill. In order to make sure your electricity is delivered in a safe, efficient way, a delivery rate is charged to you based on where you live.
Visit our Delivery Rates pages for more detailed information.
You can also check out delivery rates for seasonal homes, on the farm, or small businesses.
Starting May 1, 2013 you may notice a change to your delivery rates. A new
'Smart Metering Entity Charge' of $0.79 is in place from May 1, 2013 until
October 31, 2018. There are also some changes to the rates you are billed for Regulatory Charges. You can learn more about these changes here.
3. Filling in the Gaps
|Wondering about the other items on your bill such as regulatory charges, the debt retirement charge, or a credit from the Ontario Clean Energy Benefit?
The amount you pay for Regulatory Charges helps maintain Ontario's electricity system so we're able to get your home or business the reliable, affordable electricity you need. The amount you pay toward the Debt Retirement helps pay off the remaining debt from the former Ontario Hydro. The Debt Retirement Charge is calculated based on the amount of electricity you use - so it may vary from one bill to the next. To find out more about the Debt Retirement Charge visit the Ontario Electricity Financial Corporation (OEFC)'s website.
The Ontario Clean Energy Benefit provides you with a 10% rebate on your total bill every month up to 3,000 kWh per month, which means most residential customers are covered. Farms and small businesses can also enjoy the 10% rebate off their bill up to 3,000 kWh per month. This is a credit from the Ontario Energy Board to help offset the cost of moving our province to a cleaner, more modern electrical grid.
Find out where these items are on your bill, and read more about the charges and credits set by the Ontario Energy Board.
Where does your electricity dollar go?
The chart below shows all the factors that go into your bill and how the amount you pay every month is distributed*:
* Pie Chart represents an average high density residential customer using 800 kWh/month.
** Regulatory Charges include the costs to fund the IESO and Ontario Power Authority, as well as funds distributed to Hydro One, the Ontario Government, and a number of entities associated with the operation of the electricity market.
If you still have questions, we're here to help. Call us toll-free at 1-888-664-9376 between 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.