Residential Customers

Adjusted usage in kilowatt-hours is the amount of electricity you used in kWh adjusted to cover the line losses in the electricity system that are not measured by your meter. When electricity is transmitted over long distances and passes through wires and transformers, it’s normal for a small amount of power to be used or lost as heat. For example, if we deliver 1,000 kWh to you, we must purchase a small amount more than what you use. To determine the amount of electricity we need to buy for you, we use a calculation called an “adjustment factor.” The adjustment factor is approved by the Ontario Energy Board and varies according to your service type. For residential customers with an Urban High Density, the adjustment factor is 1.078. For residential customers with a Medium Density, the adjustment factor is 1.085. For residential customers with a Low Density and seasonal customers, the adjustment factor is 1.092.

Detailed Breakdown of Residential Electricity Rates & Prices 

* If you've enrolled with a retailer, the $0.25 standard supply service administration charge will be deducted from the Regulatory charges on your bill.

** Communities of Bancroft, Campbellford and Eganville have their own specific rates for the Debt Retirement Charge. They are as follows: Bancroft = 0.66¢ per kWh; Campbellford = 0.49¢ per kWh; and Eganville = 0.60¢ per kWh.