Seasonal Customers

2010 Delivery Rates were implemented on May 1, 2010.

Delivery charges vary according to the classification or type of electric service you have at your residence. Your service type is based on the customer density in your area: high or normal. Our rates reflect the cost to serve customers in each density classification, which means that rates are higher for customers in less densely populated areas. Look for your service type on your bill, then locate your rates in the chart below.

Metered usage in kilowatt-hours is the amount of electricity you used in kilowatt-hours (kWh). It is calculated by taking the difference in meter readings and multiplied, if applicable, by the multiplier indicated on your meter.

Adjusted usage in kilowatt-hours is the amount of electricity you used in kWh adjusted to cover the line losses in the electricity system that are not measured by your meter. When electricity is transmitted over long distances and passes through wires and transformers, it’s normal for a small amount of power to be used or lost as heat. For example, if we deliver 1,000 kWh to you, we must purchase a small amount more than what you use. To determine the amount of electricity we need to buy for you, we use a calculation called an “adjustment factor.” The adjustment factor is approved by the Ontario Energy Board and varies according to your service type. For seasonal customers, the adjustment factor is 1.092.

Detailed Breakdown of Your Seasonal Electricity Rates

* If you've enrolled with a retailer, the $0.25 standard supply service administration charge will be deducted from the Regulatory charges on your bill.