BUILDING YOUR BILL: prices & rates
What goes into my bill?
We want our customers to have the information they need to feel informed when their bill arrives. That means understanding how turning on the lights turns into your monthly bill.
There are two main factors that come into your play when we calculate your electricity bill:
1. Your Price Plan
Time-of-Use (TOU) Pricing
(based on metered usage ¢/kWh):
Most of our residential customers are charged for electricity based on TOU pricing. This means electricity prices vary based on the time of day, the day of the week and by season.
Check out the chart to the right for current TOU prices. For more information on how TOU works check out our Electricity Prices page.
| Winter Season|
Nov. 1, 2014 - April 30, 2015
14.0¢ / kWh
7 am - 11 am
5 pm - 7 pm
11.4¢ / kWh
11 am - 5 pm
| Off-Peak||7.7¢ / kWh|| Weekdays|
7 pm - 7 am
|Tiered Pricing (based on metered usage ¢/kWh):|
All of our customers deserve reliable access to electricity, but some are harder to reach than others. For this reason, we haven't switched all of our customers to TOU pricing yet. Our hard to reach customers are still part of a traditional plan where energy is calculated based on tiered pricing, so the rules are a little bit different.
For all the electricity you use up to a certain threshold, you are charged one price. Any additional electricity use beyond that threshold costs a little bit more. Prices shown are effective November 1, 2014 to April 30, 2015.
| Energy Use|| Tiered Price |
| Up to 1,000 |
| 8.8¢ / kWh|
| Over 1,000 |
| 10.3¢ / kWh|
Visit our Electricity Prices page for more detailed information about Time-of-Use and Tiered Pricing.
Your Retail Energy Contract
If you have signed an electricity contract, the price you are billed for electricity will be your contract price plus you will be billed the Global Adjustment. The Global Adjustment varies month to month in response to changes in spot market prices. When the spot market price of electricity is lower, the Global Adjustment is higher in order to cover the additional costs of energy contracts and other regulated generation. It also changes when new projects come into service and the contract payments take effect. To learn about the Global Adjustment, visit the IESO’s website. For more information about your contract price, please contact your retailer. Note: Customers who have signed a retail contract for electricity have their electricity use calculated on adjusted usage - ¢/kWh). Learn more.
What does metered and adjusted usage mean?
When we apply metered usage we look at the amount of electricity you used in kWh according to your meter readings.
When we apply adjusted usage we're accounting for any electricity used to get you the electricity you need. For example, if you need 1,000 kWh of electricity for your home we must send a small amount more than what you would use because when electricity is transmitted over distances, it's normal for a small amount of power to be used or lost as heat.
2. Your Location
The location of your home is the second factor that contributes to your electricity bill. In order to make sure your electricity is delivered in a safe, efficient way, a delivery rate is charged to you based on where you live.
Visit our Delivery Rates home page for residential rate information, or visit rates pages for these specific service types: seasonal | farm | small business.
Since May 1, 2013, the majority of customers have had a 'Smart Metering Entity Charge' of $0.79 included in their Delivery charge (until October 31, 2018). There were also some changes to Regulatory charges effective May 1, 2014. Learn more about these changes here.
3. Filling in the Gaps
|Wondering about the other items on your bill such as regulatory charges, the debt retirement charge, or a credit from the Ontario Clean Energy Benefit?|
The amount you pay for Regulatory Charges helps maintain Ontario's electricity system so we're able to get your home or business the reliable, affordable electricity you need. The amount you pay toward the Debt Retirement helps pay off the remaining debt from the former Ontario Hydro. The Debt Retirement Charge is calculated based on the amount of electricity you use - so it may vary from one bill to the next. To find out more about the Debt Retirement Charge visit the Ontario Electricity Financial Corporation (OEFC)'s website.
The Ontario Clean Energy Benefit provides you with a 10% rebate on your total bill every month up to 3,000 kWh per month, which means most residential customers are covered. Farms and small businesses can also enjoy the 10% rebate off their bill up to 3,000 kWh per month. This is a credit from the Ontario Energy Board to help offset the cost of moving our province to a cleaner, more modern electrical grid.
Find out where these items are on your bill, and read more about the charges and credits set by the Ontario Energy Board.
Where does your electricity dollar go?
The chart below shows all the factors that go into your bill and how the amount you pay every month is distributed*:
* Pie Chart represents an average medium-density residential customer on TOU pricing using 800 kWh/month.
** Regulatory Charges include the costs to fund the IESO, as well as funds distributed to Hydro One, the Ontario Government, and a number of entities associated with the operation of the electricity market.
All service types or
Standard supply service administration charge ($/month)
Rural rate protection charge (adjusted usage - ¢/kWh)
Wholesale market service rate (adjusted usage - ¢/kWh)
*If you have enrolled with a retailer, the standard supply service administration charge does not apply.
All service types or
Debt retirement charge
Debt retirement charge (metered usage - ¢/kWh)
**The Debt Retirement Charge is applied at a rate of 0.70¢ per kWh of electricity consumed for most customers. Customers in the following communities served by Hydro One pay a reduced Debt Retirement Charge proportionate to the extent the community historically relied on Ontario Hydro:
- Bancroft: 0.66¢ per kWh
- Campbellford/Seymour: 0.49¢ per kWh
- Eganville: 0.60¢ per kWh.
If you still have questions, we're here to help. Call us toll-free at 1-888-664-9376 between 7:30 a.m. - 8:00 p.m. EST, Monday to Friday.