For the best website experience, please enable JavaScript on your Internet browser.
We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:
Once you have enabled cookies for this website, please refresh by clicking here.
No matter the weather, we're here to help
The crew arrived promptly and determined that the issue was with a submarine cable at about the waterline. They ensured that we were safe and warm for the night with an alternate heating source. Paul and his colleagues Peter and Matthew, Regional Line Maintainers, returned the next day to melt the ice and fix the cable.
The sub-zero temperatures and difficult location of the problem cable did not discourage them. They could have easily opted to wait for warmer temperatures forecasted for later in the week, but persevered to ensure the prompt restoration of service."
Thank you,
Phil T. Ryerson Township, District of Parry Sound