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Read about how the Winter Relief Program brought light and heat into Scott and Julie’s home for the coldest months in the year.


Last November, Scott, Julie and their two kids were living without electricity due to unpaid bills and the cold weather was fast approaching. Scott had lost his job and was later diagnosed with kidney disease. The unpaid bills were piling up and the only option seemed to be to sell their house and use the money to pay their overdue electricity bills.

Scott and Julie were elated to receive a message from Hydro One letting them know that it had launched the Winter Relief Program to reconnect customers during the coldest months of the year.

“We were relieved,” said Scott. “This helped us a lot.”

Introduced in December 2016, the Winter Relief Program reconnected more than 400 customers who were disconnected due to unpaid and overdue electricity bills. The company was the first electricity utility in Ontario to offer this solution to customers in need.

Scott and Julie did not have to make an upfront payment to get reconnected, rather Hydro One worked with the family to determine affordable monthly payments.

 “Life was becoming extremely difficult for us and this program gave us some time to breathe,” said Julie. “We are so thankful that Hydro One stepped up to help us in our time of need.”


One year later, Scott and Julie have paid off all of their arrears and are back on track.


Customers who have questions about the Winter Relief Program or are experiencing difficulty paying their bill are encouraged to contact Hydro One at 1-888-664-9376.

Financial Assistance

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We offer a variety of programs to help you pay your electricity bill. Learn more about our financial assistance programs here.

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