Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.

 Edison Electric Institute (EEI) has awarded Hydro One with an Emergency Recovery Award for our power restoration efforts after a severe winter storm hit Ontario in March 2016."Hydro One employees are always ready to respond in any conditions to get our customers' power restored as quickly and safely as possible. They work around the clock to deliver what our customers need," said Greg, Chief Operating Officer.​

image of powerline being repaired
A band of snow, ice, and high winds hit most of Ontario in March 2016, causing widespread outages and damage in the process. Nearly 105,000 Hydro One customers were affected at the peak of the storm.

Hydro One crews responded rapidly and worked over a five-day period to restore service for customers.

Restoration efforts consisted of repairing and replacing distribution lines that had been destroyed or damaged during the storm, including the replacement of 245​ poles and 136 transformers.

The international award, which was announced June 13, is presented biannually to EEI-member companies to recognize their efforts in restoring service to customers after disruptions caused by severe weather conditions or other natural events.

"The tireless work by Hydro One's crews to restore service following Ontario's winter storm las​t year exemplifies our industry's commitment to customer service," said Tom Kuhn, EEI President.

fallen tree images

Have a story to tell?

We'd love to hear from you!