Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.


When a storm strikes, our crews take to the field whether on the ground, in a bucket truck, boat, or even a helicopter to get the lights back on for our customer​s. It's what we do and it's what we're ready for – 24/7.

It was no different when a storm rolled through parts of Ontario in early July and Lloyd, a customer near Dorset, was affected by a power outage. He later wrote the following to Hydro One:

"For the last four days, I have watched your crews work day and night dropping poles from helicopters and rehanging wires. There were more people fixing the hydro around our lake than there are actually living on it."

Crews worked to replace poles, remove trees from lines and repair damaged equipment in challenging locations including off-road areas, islands and rocky terrain. That didn't stop our crews and it never does – our priority is always to restore power as quickly and as safely possible. 

He continued:​ 
"A few minutes ago I was talking to my wife and we noticed total silence, no more chain saws and heavy equipment. I said, 'they must be done, it is now down to just flipping the breaker.' At that very second all our lights came on and all our pumps started running and we really almost cried."

"I really want to thank you for the great work your people have done. I talked to a few of them in the last few days and they were invariably polite, efficient, and just all round terrific. I cannot say enough about this."

For the latest updates on outages, customers can visit our 
map, download our free app available on most smartphones and sign up for text or email alerts.

Take a look at some of the damage our crews faced as a result of the storm. 
Lloyd also shared some of his experiences during t​he storm on his blog, click her​e to read more.

Image of a tree fallen onto a electricity box

Image of fallen trees

Image of a fallen tree

Image of a fallen tree on a path

Have a story to tell?

We'd love to hear from you!