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Dear Steve,

I wish to commend you on the speedy and effective response of putting Debra from Customer Relations in touch with me following our 45-minute discussion at a Get Local event at the Bancroft office.

She skillfully responded to my account queries, made changes and set up a visit with your Engineering Technician, Phil. Phil was a wealth of useful information and very c
learly explained the features of our two separate accounts on our property, as well as a variety of options for our present and future uses of electricity at our home. He is a very customer friendly representative!

Please pass on my resounding praise for your team's customer support initiatives. Our meeting in Bancroft was a perfect example of how customer support resolution happens face-to-face. I now clearly understand the services and my options, and that's only due to the efforts by you, Debra and Phil.

Your hard work has restored my faith in Hydro One's customer service.

Thank you,

Suzanne P.
Bancroft, Ontario

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