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Dear Hydro One,

I wanted to take the time to thank the entire Hydro One team who responded to assist us in the Hurricane Irma restoration efforts. Luckily, I was given the opportunity to lead the team and I quickly realized I was dealing with professionals.

I have watched line maintainers work for a good part of my life. What I saw in Florida is how your employees are properly trained and experienced. I particularly liked the morning meetings with all your supervisors to ensure issues and concerns were addressed.

Hydro One was my dream team! Yes, we really were a team. Every one of your employees wanted to help our customers as much as they could. It wore me out trying to keep them busy and that is a hard thing to do. Their initiative and will was inspiring.

And, don't let me forget your Forestry contingency! What a pleasure to have them with the crews. They were awesome.

Thank you so much for travelling so far to help us. You all made a difference to our customers and to me personally. I hope to work with you again under different circumstances.


Sincerely,

Ada Abalo
System Operator, Florida Power & Light


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