Rate relief


Providing customers with rate relief

Effective January 1 through to January 28, 2021, the Government of Ontario is providing a temporary COVID-19 Recovery Rate for families, farms and small businesses who pay Time-Of-Use (TOU) or Tiered pricing. Customers will be billed a flat price of 8.5 cents per kWh, 24 hours a day, seven days a week starting on January 1, 2021.

This change does not require customers on TOU or Tiered pricing to take any action, as it will be automatically applied to customers’ monthly bills.

TOU customers will be able to use electricity when they need it without paying on-peak and mid-peak prices and Tiered customers will not have to worry about exceeding a set threshold. While Hydro One and other Ontario utilities are regulated to adhere to TOU or Tiered pricing, Hydro One has been working with the industry and government to offer customers flexibility and relief during this difficult time.

Hydro One’s Pandemic Relief Program also offers increased payment flexibility and financial assistance to customers experiencing financial hardship as a result of COVID-19. Click here to learn more about Hydro One’s Pandemic Relief Program.

In addition, residential and small business customers in arrears can contact us to see if they qualify for a one-time bill credit through the enhanced COVID-19 Energy Assistance Program (CEAP) and CEAP-Small Business (CEAP-SB). Learn more about CEAP and CEAP-SB.