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Rate relief

Ontario government extends off-peak pricing during COVID-19

Providing customers with rate relief

The Ontario government is extending temporary electricity rate relief to families, farms and small businesses until May 31, 2020 during the COVID-19 pandemic. Customers who pay time-of-use electricity prices will continue to be billed at the off-peak price of 10.1 cents per kWh, 24 hours a day, seven days a week.

While Hydro One and other Ontario utilities are regulated to adhere to time-of-use pricing, Hydro One has been working with the industry and government to offer customers relief during this difficult time.

Currently, the Ontario Energy Board’s time-of-use electricity prices range from 10.1 cents per kilowatt hour (kWh) to nearly 21 cents per kWh during daylight hours, Monday through Friday.

For the duration of this relief program, customers on time-of-use pricing will automatically pay a flat price of 10.1 cents per kWh. This is expected to reduce the monthly bill of a typical Hydro One residential customer by 14.6 per cent.

Hydro One is glad to be applying this change to customers’ bills. This change does not require customers to take any action, as it will be automatically applied to customers’ monthly bills.

Hydro One’s recently announced Pandemic Relief Fund also offers increased payment flexibility and financial assistance to customers experiencing financial hardship as a result of COVID-19. To learn more about Hydro One’s Pandemic Relief Fund, visit www.HydroOne.com/ReliefFund.


Late Payment Fee Suspension

Hydro One will also be temporarily suspending late payment fees for all customers until May 31, 2020.