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In the dark about your electricity?

It’s time to

Flip the Switch logo


HYDRO ONE CONTINUES TO FLIP THE SWITCH ON

BETTER SERVICE


APRIL 25, 2017

We are expanding the successes of our winter reconnection program launched this past December to provide relief measures for customers that accumulated significant balances on their accounts over the winter months.

We are also putting value back into the hands of our customers by eliminating all residential security deposits, returning existing deposits and reducing deposit requirements for businesses. To help Hydro One’s most vulnerable customers we will also contribute an additional $2.2 million to the United Way for the Low Income Energy Assistance Program.

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MARCH 2, 2017

The government just announced changes that will provide significant electricity bill relief. As a result, Hydro One customers will start to see lower monthly bills as early as this summer. We advocated for these changes because we heard your concerns. That’s the new Hydro One.

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Flip the Switch is our new commitment to customers to better listen and respond to their questions and concerns. As part of that commitment, our leadership team joined our call centre to listen to your concerns and answer your questions on February 16th, Hydro One Day. A video crew was there to capture highlights from the event.


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Hydro One Day

Our recent Hydro One Day was a resounding success. Between 7:30 a.m. and 8:00 p.m. we received over 5,000 calls from across Ontario; our leadership team participated in 837 calls in total.
 

The day in numbers

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800+

CALLS LISTENED TO
 
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28

SENIOR LEADERS
 
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122.6

TOTAL HOURS SPENT LISTENING
(7,356 MINUTES)

  

Remember, it doesn’t have to be Hydro One Day for you to call in with questions or concerns – our experienced call centre team is here to help Monday to Friday from 7:30 a.m. to 8:00 p.m.

Call us at 1-888-664-9376.  

We're Responding

Listening is an important first step, but we’re also following that up with action. So we’re working hard to make electricity more affordable for our customers through offerings like paperless billing and various support programs.
 

We’re also renewing our commitment to customer service: returning calls within one business day, no missed appointments and completing new connections within 5 business days. And we’re backing that commitment with a $75 guarantee.

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Get to know Hydro One

Hydro One is made up of a team of over 5,000 Ontarians who are dedicated to making sure our customers have safe, reliable, affordable power whenever they need it. Sometimes that means working around the clock in hazardous conditions and harsh weather. But we’re committed to making things better for our customers – because our customers are also our neighbours.

Learn more

Stay connected for more improvements and
opportunities to have your say.

Flip the Switch logo

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