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Hydro One reminds Ontarians to be prepared in case of an emergency
If water rises above your electrical outlets, baseboard heaters or furnace or is near the electrical panel, call 1-800-434-1235 to have your power disconnected. If any water damage to electrical equipment occurs, a Licensed Electrical Contractor needs to conduct an evaluation and make any necessary repairs before Hydro One can restore power.
In case of an extended power outage, here are some items to include in an emergency preparedness kit:
Water (2L per person per day)
Canned or dried food that won't spoil
Food and water for pets
Manual can opener
Windup or battery-powered flashlight and radio
Batteries for flashlight and radio
Power bank for your cell phone
Cash
Any medical items you require
Blanket
Candles and matches
First aid kit
Emergency numbers including Hydro One's power outage hotline, 1-800-434-1235.
For essential communications, ensure you have at least one corded phone at home as a cordless phone will not work in a power outage. Hydro One customers can also register to receive proactive personalized text or email alerts about power outages affecting their local area. Customers can register for these alerts online.
Hydro One's Customer Contact Centre is also open extended hours on weekdays from 7:30 a.m. to 8 p.m. and recently opened Saturdays from 9 a.m. to 3 p.m. The Centre is also open 24 hours a day for power outages and other emergencies.