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Changes to your bill

Have you noticed changes to the cost of electricity and the rebate that is applied to your bill? Effective November 1, 2019, the Government of Ontario has made changes to your bill.
 

photo of a woman reading her electricity bill
 

Cost of Electricity

The bill relief that lowered time-of-use, tiered electricity prices, and global adjustment since 2017 has been removed from the Electricity line, so it will now reflect the “true cost” of electricity. This relief has been applied to the new Ontario Electricity Rebate, described below.

The Ontario Energy Board also announced new time-of-use and tiered prices are effective November 1, 2019. Learn more at www.oeb.ca.

For customers who are paying the spot market price for electricity or who are enrolled with a retailer, the global adjustment modifier of -4.149 cents per kWh has been rolled into the Ontario Electricity Rebate as a percentage of the total bill, not as a specific kWh credit.

 

image of the OEB bill insert from Fall 2019 

New on-bill rebate

The Government of Ontario introduced a new on-bill rebate. The Ontario Electricity Rebate replaces the 8% Provincial Rebate shown on page two of customers’ bills and reduces the pre-HST amount of the bill by 31.8%. The new rebate includes the bill relief measures that were previously applied to the Electricity line on your bill. This rebate will largely offset the price changes on the Electricity line. It applies to usage on and after November 1, 2019.

Residential, seasonal, and small business customers are automatically eligible for the rebate, as well as any customer who is using less than 250,000 kWh a year. Registered farming businesses and licensed long-term care homes (as long as they don't share an account with a hospital) are also eligible to receive the rebate.

 

photo of a laptop computer and mouse and smart phone

New form for multi-unit complexes

Multi-unit complexes who use more than 250,000 kWh of electricity a year or who are demand billed will need to submit a self-declaration form in order to receive the rebate. If you're the owner or landlord of a multi-unit complex that has a single meter, make sure to complete a self-declaration form by January 31, 2020.

Learn more

Total Ontario Support bill message

Residential customers may see a new message on page one of their bill that shows the total amount of government support they’ve received on their current bill. This message only appears if customers are receiving other subsidies in addition to the new Ontario Electricity Rebate.

The new bill message reads “Total Ontario Support on this bill is $XX.XX.” The other subsidies that could be included in this bill message include:

  • Rural or Remote Electricity Rate Protection – applies to residential low density customers

  • Distribution Rate Protection – applies to residential medium and low density customers

  • First Nations Delivery Credit – only applies to qualified First Nation customers

  • Ontario Electricity Support Program – only applies to qualified low-income customers.

 

How much will my bill change?

The amount your bill will change depends on your rate class, how much electricity you use and how your’re billed for electricity.

Below are bill impacts for a typical Hydro One customer. To see your rate class and how you’re billed for electricity, please check page two of your bill.
 

Rate Class Electricity Used Electricity Pricing* Increase/Decrease Bill Change ($) Bill Change (%)
Residential - Urban high density 700 kWh Time-of-use pricing Increase $0.74 0.6%
Residential - Urban high density 700 kWh Tiered pricing Decrease -$5.92 -5.2%
Residential - Medium density 700 kWh Time-of-use pricing Increase $0.74 0.6%
Residential - Medium density 700 kWh Tiered pricing Decrease -$7.37 -6.3%
Residential - Low density 700 kWh Time-of-use pricing Increase $1.16 1.0%
Residential - Low density 700 kWh Tiered pricing Decrease -$9.25 -7.8%
Residential - Seasonal 350 kWh Time-of-use pricing Decrease -$10.67 -9.7%
Residential - Seasonal 350 kWh Tiered pricing Decrease -$14.69 -13.7%
General service - Energy 2000 kWh Time-of-use pricing Decrease -$7.82 -2.0%
General service - Energy 2000 kWh Tiered pricing Decrease -$11.54 -2.9%
General service - Urban energy 2000 kWh Time-of-use pricing Increase $8.39 2.7%
General service - Urban energy 2000 kWh Tiered pricing Increase $4.51 1.4%

*Residential and seasonal customers on tiered pricing: Included in the bill impacts is the tiered threshold changing to 1,000 kWh a month for the winter season (Nov 1 to April 30) from 600 kWh a month for the summer season (May 1 to Oct 31). Effective November 1, the first 1,000 kWh of electricity used each month will be billed at the lower tiered price of 11.9 cents per kWh.


 

Transitional Bill

These illustrative bill graphics below show what a transitional bill will look like that has electricity usage in both October and November. Most customers will receive a bill in November that will include electricity used in October and November. If this is the case, you'll see the summer and winter electricity prices on your bill, as well as the 8% Provincial Rebate and the new Ontario Electricity Rebate.

image of a transitional bill - page 1


image of a transitional bill - page 2

Contact Us

Please review our FAQs below or call us at 1-888-664-9376 and one of our advisors will be happy to answer your questions. Our office hours are Monday to Friday, from 7:30 a.m. to 8 p.m., and Saturday, from 9 a.m. to 3 p.m.

 

Frequently Asked Questions


Why is the cost of electricity increasing?

What are the new electricity prices?

What are the new tiered prices?

How is the new Ontario Electricity Rebate calculated?

What are the specific eligibility requirements for the rebate?