Changes to your bill
Have you noticed changes to the cost of electricity and the rebate that is applied to your bill? Effective November 1, 2019, the Government of Ontario has made changes to your bill.
Cost of Electricity
The bill relief that lowered time-of-use, tiered electricity prices, and global adjustment since 2017 has been removed from the
Electricity line, so it will now reflect the “true cost” of electricity. This relief has been applied to the new Ontario Electricity Rebate, described below.
The Ontario Energy Board also announced new time-of-use and tiered prices are effective November 1, 2019. Learn more at
For customers who are paying the spot market price for electricity or who are enrolled with a retailer, the global adjustment modifier of -4.149 cents per kWh has been rolled into the Ontario Electricity Rebate as a percentage of the total bill, not as a specific kWh credit.
New on-bill rebate
The Government of Ontario introduced a new on-bill rebate. The Ontario Electricity Rebate replaces the 8% Provincial Rebate shown on page two of customers’ bills and reduces the amount of the bill by 31.8% before HST. The new rebate includes the bill relief measures that were previously applied to the Electricity line on your bill. This rebate will largely offset the price changes on the Electricity line. It applies to usage on and after November 1, 2019.
Residential, seasonal, and small business customers are automatically eligible for the rebate, as well as any customer who is using less than 250,000 kWh a year. Registered farming businesses and licensed long-term care homes (as long as they don't share an account with a hospital) are also eligible to receive the rebate.