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Rules and Regulations

By entering the Contest (defined below), entrants agree to abide by these Rules and Regulations and will be deemed to have received, understood and accepted these Rules and Regulations by participating in the Contest.

Hydro One Networks Inc. (hereinafter "Hydro One") Paperless Contest (the "Contest") will run from 12:01 a.m. ET on April 1, 2019 until 11:59 p.m. ET on May 31, 2019 (the "Contest Period"). 


Each month, THREE (3) prizes are available to be awarded to customers of Hydro One. The prizes will be $500 credits on Hydro One accounts.


No purchase is necessary, but your entry must be received by one of the means described below.


During the Contest Period, you must successfully subscribe to receive your bills electronically from Hydro One.

Limit of one (1) entry per Hydro One account number.

The first successful new subscription to receive your bills electronically from Hydro One during the Contest Period, constitutes an automatic entry into the Contest.

A cancellation and re-subscription to receive your bills electronically, during the Contest Period, will not count as an entry to the Contest. To constitute an entry, each eligible new subscription must be finalized and active by the end of the Contest Period. In addition, each new subscription shall be subject to approval and confirmation by Hydro One. Any subscription not so approved or confirmed by Hydro One, or determined by Hydro One to be incomplete, inactive or otherwise ineligible, shall not constitute an entry into the Contest. The determination of approval, completeness, activity or ineligibility may occur after the end of the Contest Period.


During the Contest Period, you must speak with a Contact Centre representative and successfully register to receive your bills electronically from Hydro One. Successfully register for one entry into the Contest.

Limit of one (1) entry per Hydro One account number.


You may enter other than as set out above by sending or delivering, with your name, Hydro One account number, address, and telephone number, an original hand-written 50 word (or more) essay on "Hydro One is focused on customer service" to Hydro One Corporate Communications, Paperless Bill Contest, 483 Bay St., 8th Floor - South Tower, Toronto, Ontario M5G 2P5.

imit of one (1) entry per Hydro One account number.

Any other method of entry is void. Non-compliance with any entry procedure will result in disqualification.

All entries must be received by 11:59 p.m. ET May 31, 2019 (the "Contest Closing Date").


On or about 2:00 p.m. ET on June 15, 2019, in Markham, Ontario, Hydro One will randomly draw a total of SIX (6) entries from all eligible entries received. To win, a selected entrant (or, in the case of a business or commercial customer, the owner or an officer) must correctly answer the mathematical skill-testing question and must return the properly executed release form within the specified time. A selected entrant will be notified by telephone, email and/or mail approximately the first week following the draw. If the skill-testing question is answered incorrectly or if a selected entrant does not respond to the attempts to contact him/her/it or the properly executed release form is not returned within the specified time, then he/she/it will be disqualified from the Contest and an alternate entry will be randomly drawn from the pool of eligible entries. If a selected entrant cannot be reached within two weeks after the first attempt of notification, his/her/its opportunity to win the prize will be forfeited and another selected entrant will be randomly drawn. Hydro One will not be responsible for failed attempts to contact a selected entrant.

General Rules

Any entry which is in violation of these Rules and Regulations or received after the end of the Contest Period is void, and the entrant shall be disqualified from the Contest.

The Contest is open to Hydro One residential and business customers in good standing at the time of the draw. Residential entrants must be residents of Ontario who have reached the age of majority. If a business or commercial customer is selected as a winner, the business owner or officer will be assigned the prize for distribution at his/her sole discretion.

Contest excludes employees, agents and representatives of any of the following, and anyone with whom such persons are living (whether related or not) and a member of any such person's immediate family (regardless of where they live): Hydro One Networks Inc., its advertising and promotional agencies, and their affiliated companies. In these Rules and Regulations, "immediate family" includes mother, father, brother, sister, son, daughter, partner and/or spouse.

Chances of winning depend on the number of eligible entries received. Entries are subject to verification by Hydro One, in each case in its sole discretion. The Contest is subject to all applicable federal, provincial, and municipal laws and regulations. All decisions of the judges are final, and the Released Parties (defined below) shall not be responsible for any errors or negligence that may occur in connection with the Contest.

Each selected entrant will also be required to sign a declaration and release form (the "Release Form") confirming compliance with these Rules and Regulations, acceptance of the prize as awarded, without substitution and releasing Hydro One, its affiliated and related companies, advertising and promotional agencies, and their respective shareholders, directors, officers, employees, agents, representatives, successors and assigns (collectively, the "Released Parties") from any liability in connection with the prize or the Contest.  The Release Form must be returned within the time period specified on the Release Form or the prize will be forfeited.

No communication will be entered into except with the selected entrant(s). By entering the Contest, all entrants consent to the use, without compensation, of their name, city of residence, audio/video image, statements, and/or photograph in any related publicity. The prizes are non-transferable and cannot be redeemed for cash.

Notwithstanding anything contained in these Rules and Regulations, the Released Parties do not accept any responsibility for loss, damage or claims from any cause whatsoever relating to the Contest. The Released Parties will not be responsible for late, lost, illegible, incomplete, falsified and/or destroyed entries and all such entries are void.  The Released Parties will not be responsible for any failure of the website during the Contest or for any problems or technical malfunction of computer online systems, servers, access providers, computer equipment, software, failure of any email, online or Internet entry to be received by  Hydro One, whether due to technical problems, traffic congestion on the Internet or at any website, or any combination thereof or any other cause, including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material in the promotion.

The use of an invalid email address will void the entry.  Entrants using multiple email addresses to enter the Contest will be disqualified from the Contest. In the event of a dispute, entries will be deemed to have been submitted by the authorized account holder of the email address associated with the applicable Hydro One account.  "Authorized account holder" is defined as the person who is assigned an email address by an internet provider or other organization (e.g. educational institute, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.  If the identity of an entrant is disputed, the authorized account holder associated with the email account at the time of entry will be deemed the entrant.  A selected entrant may be required to provide proof that he/she is the authorized account holder of the email address associated with the selected entry.  The sole determinants of the time for the purposes of a valid entry in the Contest are the Contest server machine(s).

Hydro One reserves the right, subject to applicable law, to terminate, amend or modify the Contest or any part thereof at any time and in any way, without prior notice; however, Hydro One may give notice of any such termination, amendment or modification on its website. Without limitation, Hydro One reserves the right, in its sole discretion, to cancel or suspend the Internet portion of the Contest should a virus, bug or any other cause beyond Hydro One's reasonable control corrupt the security or proper administration of the Contest.

Any attempt to deliberately damage any website or to undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, Hydro One reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

All entries become the permanent property of Hydro One and no entry will be returned.

Hydro One respects your right to privacy.  For more information regarding the manner of collection, use and disclosure of personal information by Hydro One, please refer to Hydro One's privacy policy, available


Paperless Contest Rules and Regulations

Hydro One Networks Inc. • 483 Bay St., Toronto, Ontario M5G 2P5 •