We're Changing the Way We Do Business
Advocating on behalf of our customers is just a part of our transformation into an industry-leading, customer-centric organization. Our customers have been telling us that their electricity bills are too high. That's why we advocated to the government on their behalf for a more fair and affordable electricity bill.
The actions we are taking demonstrate our new leadership's commitment to improving our customer service and our relationship with our customers. We understand that trust and respect are earned and we will continue to listen to every customer and take action on policies and practices where we're able.
Frequently Asked Questions
We address some of the most common customer questions in the download below. If your question hasn't been answered, please give us a call and we're happy to speak with you directly.
Click here to download the FAQ.
We're here to help answer any questions you have about how the Fair Hydro Plan will benefit you.
Speak with someone directly
Our Customer Call Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also now open on Saturdays from 9:00 a.m. to 3:00 p.m.
Email us any time