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Fair Hydro Image

Our customers have been telling us that their electricity bills are too high.

That's why we advocated to government on their behalf for a more fair and affordable electricity bill.


Under the Fair Hydro Plan, the majority of our customers will see an average reduction of 31 per cent on their monthly bills, meaning an annual savings of about $600*.  

We also advocated for Distribution Rate Protection for our rural customers who will now see delivery charges fall in line with urban delivery rates. This relief will be long-lasting.

We know our customers want to see this relief as soon as possible – that's why we have worked hard to successfully update our back-end systems so that customers will see an immediate benefit as of July 1, 2017. 

The Fair Hydro Plan will continue providing relief to those who need it the most – fixed-income, rural and Northern customers who have been struggling to keep up with the rising cost of electricity. 

We are committed to improving our relationship with customers by listening to your concerns and acting quickly on the issues that matter most to you.​ 

*Based on our rural and medium density customers at 750 kWh a month.​


Fair Hydro Plan

View the fact sheet below to find out more details about how the new measures implemented on July 1 will benefit customers.

Click here to download the fact sheet.

C
ustomer Benefits​

We have developed several profiles to help customers see how these relief measures will impact their bill.

Average Medium Density Icon
​​​​Average Residential Medium ​Density
(1,000 kWh per month)
2017 Charges ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $111.39 $82.16 $29.23
​​Delivery $78.59
$56.03 $22.56
Regulatory Charges $7.57 $4.45 $3.12
Taxes $25.68 $7.13
$18.55
​Total Monthly Savings ​ $73.46 (33%)
Average Medium Density
​​​​Average Residential Medium ​DensitY WITH ELECTRIC HEAT
(2,000 kWh per month)
2017 Charges ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $222.78 $164.32 $58.46
​​Delivery $121.80
$74.02 $47.78
Regulatory Charges $14.88 $8.64 $6.24
Taxes $46.73 $12.35
$34.38
​Total Monthly Savings ​ $146.86 (36%)
Electrically Heated Low Density Icon
Average Residential Low Density with electric heat
(2,400 kWh per month)
2017 Charges ​​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $267.34 $197.18 $70.16
​​Delivery $167.92 $87.40 $80.52
Regulatory Charges $18.28 $10.59 $7.69
Taxes $58.96 $14.76 $44.20
​Total Monthly Savings ​ $202.57 (40%)
Farmer Icon
Average Residential Low Density - Farmer
(2,930 kWh per month)
2017 Charges Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $326.37 $240.73 $85.64
​​Delivery $200.15 $98.18 $101.97
Regulatory Charges $22.27 $12.88 $9.39
Taxes $71.34 $17.59 $53.75
​Total Monthly Savings ​ $250.75 (40%)
Average High Density
​​​​Average Residential Urban High Density
(800 kWh per month)
2017 Charges Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $89.11 $65.73 $23.38
​​Delivery $48.29
$46.96 $1.33
Regulatory Charges $6.00 $3.55
$2.45
Taxes $18.64 $5.81
$12.83
​Total Monthly Savings ​ $39.99 (25%)
Average Low Density
​​​​Average Residential Low ​Density
(1,200 kWh per month)
2017 Charges ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $133.67 $98.595 $35.08
​​Delivery $94.95 $62.99 $31.96
​​Regulatory Charges $9.27
$5.42 $3.85
Taxes $30.93 $8.35 $22.58
​Total Monthly Savings ​ $93.47 (35%)
Low Income
​​​​Average Residential Medium ​Density - Low Income
(1,000 kWh per month)
2017 Charges ​​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $111.39 $82.16 $29.23
​​Delivery $78.59 $56.03 $22.56
​​Regulatory Charges $7.57
$4.45 $3.12
Taxes $21.78 $4.88 $16.90
OESP Credit ($30.00) ($45.00) $15.00
​Total Monthly Savings ​ $86.81 (46%)
Small Business Icon
​​​​SMALL BUSINESS
(5,000 kWh per month)
2017 Charges ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $556.95 $410.80 $146.15
​​Delivery $417.01
$402.98 $14.03
Regulatory Charges $72.51 $56.62 $15.89
Taxes $136.04 $43.52
$92.52
​Total Monthly Savings ​ $289.59 (23%)
Medium Business Icon
​​​​MEDIUM BUSINESS
(20,000 kWh per month)
2017 Charges ​Charges before Fair Hydro Plan New​ charges with Fair Hydro Plan ​​Savings
Electricity $2,227.80 $1,643.20 $584.60
​​Delivery $1,579.88
$1,523.76 $56.12
Regulatory Charges $289.31 $225.74 $63.57
Taxes $532.61 $169.63
$362.98
​Total Monthly Savings ​ $1,067.27 (23%)

We're Changing the Way We Do Business

Hydro One and Flip the Switch logo


Advocating on behalf of our customers is just a part of  our transformation into an industry-​leading, customer-centric organization. Our customers have been telling us that their electricity bills are too high.  That's why we advocated to the government on their behalf for a more fair and affordable electricity bill.

The actions we are taking demonstrate our new leadership's commitment to improving our customer service and our relationship with our customers. We understand that trust and respect are earned and we will continue to listen to every customer and take action on policies and practices where we're able.


Frequently Asked Questions

We address some of the most common customer questions in the download below. If your question hasn't been answered, please give us a call and we're happy to speak with you directly.

Click here to download the FAQ.


Contact Us

We're here to help answer any questions you have about how the Fair Hydro Plan will benefit you.


Speak with someone directly​

Our Customer Call Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also now open on Saturdays from 9:00 a.m. to 3:00 p.m.

Email us any time​

CustomerCommunications@HydroOne.com​​​​​