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photo of a young couple reviewing their newly redesigned Hydro One statement

We've listened to your feedback

Your new electricity statement is grounded in research, shaped by science and tested by thousands of customers to ensure it meets your needs.

The redesign is simple and straightforward to better explain the cost of supplying power to your property and share information on your energy usage.

Key benefits include:

  • Easy-to-understand format

  • Larger font size

  • More visuals to better understand your usage

Understanding my bill

illustration of a bill on a computer screen with a calculator beside it

Get a detailed breakdown of what each section and line item means.

Learn more

See and Compare

We've made your new electricity statement easier to read and understand, based on your feedback.

Former Statement Design

image of Hydro One's current bill statement


This is what the former statement looked like.

Your New Statement


This is what your new statement looks like.
(aussi disponible en français)
For a more in-depth tour of the new statement,
visit understandmybill.ca

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Easily pay your statement, change your preferences and more.

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We're Changing the Way We Do Busines

Flip the Switch

 

Making changes for our customers is just part of our transformation into an industry-leading, customer-centric organization. Our customers have been telling us that their electricity statements are too hard to understand. That's why we redesigned our new statement to be easy-to-read and clear to understand.
 

The actions we are taking demonstrate our new leadership's commitment to improving our customer service and our relationship with our customers. We understand that trust and respect are earned and we will continue to listen to every customer and take action on policies and practices where we're able.
 

Speak with someone directly​

Our Customer Call Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also now open on Saturdays from 9:00 a.m. to 3:00 p.m.
 

Email us any time​

CustomerCommunications@HydroOne.com​​​​​