What’s the COVID-19 Energy Assistance Program – Small Business?
It’s a temporary program that provides one-time, on-bill credits to small businesses and charitable organizations who have experienced hardships because of the COVID-19 pandemic.
Small businesses and charitable organizations must meet certain eligibility criteria to qualify for this program and submit an application form.
Will the CEAP-SB credit pay off my entire overdue balance?
If your business qualifies for support, you’ll be eligible for a one-time credit of up to $1,500.
Depending on the amount of your overdue balance, this one-time credit may pay it off completely or partially.
Is my small business or charitable organization able to apply more than once?
What type of businesses are ineligible for support?
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The following business are ineligible for support:
Government agencies or publicly funded organizations that aren't a registered charity
Public and private schools (including post-secondary)
Commercial and residential common use areas
Outdoor/street lighting and telecom equipment
Unmetered services
General service accounts greater than 50 kW (demand-billed)
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Your business may be eligible for our Pandemic Relief Program that provides financial assistance and increased payment flexibility to customers affected by COVID-19. Learn more here.
How do I know the status of my application?
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We’ll notify you by email or mail if your application is approved as well as the amount of the one-time credit that will be applied to your bill.
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For businesses whose applications aren’t approved, we’ll notify you by email or mail with the reason why your application wasn’t accepted.
How quickly will my application be processed?
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We’ll process all applications on a first-come, first-served basis.
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All applications will be processed within 10 business days of receipt.
When will the credit be applied to my bill?
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If your application is approved, a one-time credit amount will appear on your next bill or the following one, depending on where you’re in the billing cycle.
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The credit will appear as a “Miscellaneous Adjustment” on page two of your bill.
What’s the amount of funding that Hydro One received for COVID-SB?