Scam Alert: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

a woman looking at a bill

Small Business Pandemic Relief Program

You may be eligible for up to $3,000* in financial assistance.

For a limited time only, you could be eligible for up to $3,000* in financial assistance through our Small Business Pandemic Relief Program. This program will help connect businesses to the Government of Ontario’s COVID-19 Energy Assistance Program and offer additional financial relief and flexible payment plans.

If your small business has been impacted by the pandemic, let us work together to find solutions and access the right financial programs for you.

*Some conditions apply which may determine your eligibility, as well as the credit amount.

Call us today to learn about the options that may be available for your business.

Customer Care Centre:

1-888-664-9376

Hours:

Monday to Friday 7:30 a.m. to 8:00 p.m.

We have options available to help you

Combined with the Government of Ontario’s COVID-19 Energy Assistance Program for Small Business (CEAP-SB), Hydro One’s new relief program will help connect customers with up to $3,000 in financial assistance.

With CEAP-SB, small businesses and registered charities may be eligible for up to $1,500 in support towards their electricity bills. Newly eligible businesses and prior successful applicants with current outstanding arrears can apply for these enhanced benefits starting in January 2021.


See if you qualify

Your small business or registered charity qualifies for support if:

  1. As of the date you are applying, your small business or registered charity has an active account with Hydro One. You will be required to provide your registered business number or registered charity number.

  2. Your small business or registered charity is classified as a general service less than 50 kilowatt (kW) customer.

  3. As of the date you are applying, your small business or registered charity has overdue amounts owing from one or more previous electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.


Eligible small businesses and registered charities may qualify for:

  • Credit(s) of up to $1,500 in support.

  • If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $1,500.


How to apply for a CEAP-SB credit

It’s easy to apply. All you have to do is complete and submit an application form:

1. Submit an online form
2. Email the form:  English | French
3. Send the form by mail:  English | French


As funding is limited, we encourage you to apply as soon as possible. Credits will be given on a first-come, first-served basis.

Read our Terms and Conditions for SMS here.

Frequently Asked Questions

What’s the COVID-19 Energy Assistance Program – Small Business?
Will the CEAP-SB credit pay off my entire overdue balance?
Is my small business or charitable organization able to apply more than once?
What type of businesses are ineligible for support?
How do I know the status of my application?
How quickly will my application be processed?
When will the credit be applied to my bill?
What’s the amount of funding that Hydro One received for CEAP-SB?