No one should worry about being disconnected.

Call 1-888-664-9376 to find the right financial solution for you.

Support for Residential Customers

Pandemic Relief Program offers financial assistance and increased payment flexibility to customers affected by COVID-19.

Keeping You Connected by extending our Winter Relief program to April 30, 2021, so no customer goes without power during this challenging time.

COVID-19 Energy Assistance Program (CEAP)
If you're struggling with bill payments because of the pandemic, you may be eligible for a one-time credit of up to $750 on your Hydro One bill. Apply today as funds are limited. Learn More.

We're deeply committed to helping our customers who are struggling. Contact us today at 1-888-664-9376 to be connected with additional financial relief options.

We’re here to help.  If you’re a customer experiencing hardship, please call us at: 1-888-664-9376


Customer Care Centre Hours

Monday to Friday from 7:30 a.m. to 8:00 p.m.

Support for Business Customers

The Small Business Pandemic Relief Program helps customers who are struggling with bill payments because of the pandemic. Combined with the Government of Ontario’s COVID-19 Energy Assistance Program for Small Business (CEAP-SB), Hydro One’s new relief program will help connect customers with up to $3,000 in financial assistance. Qualified financial support is applied directly to your account and other flexible payment options are available to match your unique circumstances. Learn more here.

COVID-19 Energy Assistance Program to support small businesses struggling with bill payments because of the pandemic. See if your small business is eligible to receive a one-time credit of up to $1,500 on your Hydro One bill.

COVID-19 Business Support Grants to help businesses that were required to shut down or restrict services due to provincial public health measures. See if your business is eligible for a rebate(s) to offset your electricity costs. Learn more about the Government of Ontario’s program here.

Security Deposit Refund to over 4,000 eligible business customers. We returned about $5 million in security deposits from newly connected customers.

Early Payment program to support our Indigenous and small & medium sized business suppliers in Ontario. This program will run until July 3, 2020.

Reduced Global Adjustment (GA) charges for large and mid-sized commercial and industrial customers. Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs.

Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption.

RPP customers who receive the OER, will receive an adjusted rebate of 21.2 per cent starting January 1, 2021. For a temporary period starting January 1, 2021 to February 22, 2021, all RPP customers, including those paying both Time-of-Use and Tiered prices, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week.

*In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.

How we're helping Ontarians

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The choice is yours

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Maintaining operations

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Rate Relief

Off-peak pricing

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Maintaining Operations

A Letter From our CEO

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