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Call 1-888-664-9376 to find the right financial solution for you.

Support for Residential Customers

Pandemic Relief Program offers financial assistance and increased payment flexibility to customers affected by COVID-19.

Late Payment Fee Suspension until November 30, 2020 for all customers, in line with the Ontario government’s rate relief measures.

Keeping You Connected by extending our Winter Relief program to April 30, 2021 so no customer goes without power during this challenging time.

COVID-19 Energy Assistance Program to support residential customers struggling with bill payments because of the pandemic. See if you're eligible to receive a one-time credit of up to $230 on your Hydro One bill.

We’re here to help. If you’re a customer experiencing hardship, please call us at: 1-888-664-9376


Customer Contact Centre Hours

Monday to Friday from 7:30 a.m. to 8:00 p.m.

Saturdays from 9:00 a.m. to 3:00 p.m.

Support for Business Customers

COVID-19 Business Support Grants to help businesses that were required to shut down or restrict services due to provincial public health measures. If your business is located in Ottawa, York Region or Peel Region, you may be eligible for a rebate to offset your electricity costs. Learn more about the Government of Ontario’s program here.

Pandemic Relief Program offers financial assistance and increased payment flexibility to small business customers affected by COVID-19.

Late Payment Fee Suspension until November 30, 2020 for all customers, in line with the Ontario government’s rate relief measures.

Security Deposit Refund to over 4,000 eligible business customers. On March 27, 2020 we announced we would be returning about $5 million in security deposits from newly connected customers.

Early Payment program to support our Indigenous and small & medium sized business suppliers in Ontario. This program will run until July 3, 2020.

Deferral of Global Adjustment (GA) charges for industrial and commercial customers not in the Regulated Price Plan (RPP), starting from April 2020. The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative.
This change will be automatically applied to your bill and does not require any action. Customers who have already received their April bill should see an adjustment on a future bill.

COVID-19 Energy Assistance Program to support small businesses struggling with bill payments because of the pandemic. See if your small business is eligible to receive a one-time credit of up to $850 on your Hydro One bill.

How We're Helping Ontarians

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Rate Relief

Off-peak pricing

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Maintaining Operations

A Letter from our CEO

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Rate Relief

Off-peak pricing

Learn more

Maintaining Operations

A Letter From our CEO

Learn more