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Our communities are counting on us to keep them strong.

Contact us to learn how our Pandemic Relief Program is helping those in need.

Supporting Ontarians

Hydro One is supporting First Nations and Métis communities to provide critical aid during the COVID-19 pandemic. Through our partnership with GlobalMedic, 10,000 kits made up of food and safety supplies will be delivered to First Nations communities. We are also supporting the Métis Nation of Ontario’s (MNO) pandemic relief fund and its 31 community councils to provide food, medical and pharmaceutical supplies to its vulnerable citizens.
 

Helping Feed Ontario through a partnership to support the province’s foodbanks. We donated $300,000 worth of food to its COVID-19 Emergency Food Box Program, which provides boxes of emergency food. For every customer who signs up to paperless billing by April 30, we’ll donate an additional $3 to Feed Ontario. Sign up online through myAccount or by calling 1-888-664-9376. In light of Giving Tuesday on May 5, we donated $1 to Feed Ontario for every share of our social media post. With the help of our community, we were able to donate approximately 51,000 meals to those in need.
 

Supporting Ontario’s Ministry of Health with our customer service operations team. On April 21, 2020 our team began helping contact travelers entering Ontario to ensure they follow quarantine measures and provide guidance to help contain the spread of COVID-19.

How We're Helping Customers

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Save Energy at Home

Simple tips and tools

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Feed Ontario

Support Ontario's food banks

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Save Energy at Home

Simple tips and tools

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We’re here to help. If you’re a customer experiencing hardship, please call us at: 1-888-664-9376


Customer Contact Centre Hours

Monday to Friday from 7:30 a.m. to 8:00 p.m.

Saturdays from 9:00 a.m. to 3:00 p.m.