Important Update: All our existing CEAP funds have been successfully issued to customers. When more funding becomes available, we'll reactivate the application process. If you’re in need of help, we’re here for you. We have a number of financial relief programs and flexible payment options to choose from. Please call us for support at 1-888-664-9376.

Scam Alert: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

For residential customers, the CEAP funding provided to Hydro One has now been given away to customers across Ontario and is no longer available. We're deeply committed to helping our customers who are struggling. Contact us today at 1-888-664-9376 to be connected with additional financial relief options.

COVID-19 Energy Assistance Program (CEAP)

If you’re having difficulty paying your bill due to COVID-19, you may be eligible to receive a one-time credit on your Hydro One bill.

Any residential customer with an overdue electricity bill will now be eligible to apply to receive up to $750 to help cover their electricity bill. Newly eligible customers can apply for these enhanced benefits starting in January 2021.

The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities, further to rules laid out by the Ontario Energy Board (OEB).

CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

See if your household qualifies

You’re eligible for support if:

  • As of the date you’re applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020.

Eligible households will qualify for:

  • A one-time credit of up to $750.

Other support programs available

If you aren’t eligible for CEAP, you may still be eligible for lower-income energy support programs such as the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program .

As well, we’re pleased to offer our Pandemic Relief Program that provides financial assistance and increased payment flexibility to customers affected by COVID-19. Learn more here.

Frequently Asked Questions

What’s the COVID-19 Energy Assistance Program?
May I reapply for support?
Am I eligible for support if I have an arrears payment agreement?
How do I know the status of my application?
How quickly will my application be processed?
When will the credit be applied to my bill?
Do you have a program that will help business customers?
What’s the amount of funding that Hydro One received?