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COVID-19 Energy Assistance Program – Small Business (CEAP-SB)

IF YOU’RE A SMALL BUSINESS OR REGISTERED CHARITY THAT’S HAVING DIFFICULTY PAYING YOUR BILL DUE TO COVID-19, YOU MAY BE ELIGIBLE TO RECEIVE A ONE-TIME CREDIT OF UP TO $850 ON YOUR HYDRO ONE BILL.

See if you qualify

Your small business or registered charity qualifies for support if:

  1. Your account was in good standing as of March 17, 2020, but has since fallen behind by at least two billing cycles; and

  2. Your business was required to close for at least 15 business days because of a government order or an inability to adapt your business to comply with public health recommendations.


Eligible small businesses and registered charities may qualify for:

  • A one-time credit of up to $850 in support if your business property is primarily electrically heated; or

  • A one-time credit of up to $425 in support if your business property is heated with natural gas


The program opens on August 31, 2020.


How to apply for a CEAP-SB credit

It’s easy to apply. All you have to do is complete and submit an application form. 

1. Submit an online form
2. Email the form:  English   |  French
3. Send the form by mail:  English   |  French


As funding is limited, we encourage you to apply as soon as possible. Credits will be given on a first-come, first-served basis.

Other support programs available

If you aren’t eligible for CEAP-SB, you may be eligible for our Pandemic Relief Program that provides financial assistance and increased payment flexibility to customers affected by COVID-19. Learn more here.


Frequently Asked Questions

What’s the COVID-19 Energy Assistance Program – Small Business?
Will the CEAP-SB credit pay off my entire overdue balance?
Why is the amount of funding lower for businesses use natural gas for heating?
Is my small business or charitable organization able to apply more than once?
What proof do I need to provide that shows my business was closed?
Do you have some examples of the types of closures that will qualify for support?
What type of businesses are ineligible for support?
How do I know the status of my application?
How quickly will my application be processed?
When will the credit be applied to my bill?
What’s the amount of funding that Hydro One received for COVID-SB?