It’s a temporary program that provides one-time, on-bill credits to residential customers who have experienced hardships as a result of the COVID-19 pandemic.

At the time of applying, residential customers must have an overdue amount owing from one or more electricity bill(s) incurred since March 17,2020 to qualify for this program.

Customers must submit an application form.

If you have previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding.

Please note additional funding is available up to a total combined maximum credit of $750. For example, if you previously received $200 in support, the maximum credit you may receive is up to $550 ($750 - $200).

If you’re enrolled in an arrears payment agreement, you’re eligible for support.

We’ll notify you by email or mail if your application is approved as well as the amount of the one-time credit that will be applied to your bill.

For customers whose applications aren’t approved, we’ll notify you by email or mail with the reason why your application wasn’t accepted.

We’ll process all applications on a first-come, first-served basis.

All applications will be processed within 10 days of receipt.

If your application is approved, a one-time credit amount will appear on your next bill or the following one, depending on where you’re in the billing cycle.

The credit will appear as a “Miscellaneous Adjustment” on page two of your bill.

A similar program exists for small business customers. Learn more here.

Hydro One has a Pandemic Relief Program that offers financial assistance to customers. Learn more here.

We’ve received $1.25 million in funding from the Government of Ontario.