It’s a temporary program that provides one-time, on-bill credits to residential customers who have experienced hardships as a result of the COVID-19 pandemic.

Residential customers must meet certain criteria (see above for eligibility details) to qualify for this program.

Customers must submit an application form.

The CEAP credit will be up to $115 or the amount needed to settle 50% of the electricity charges that are overdue on the date of your application, whichever is less.

If your main heating source is electricity or if someone in your home relies on one of the following at home medical devices (kidney dialysis machine, mechanical ventilator or oxygen concentrator) you’ll qualify for an enhanced CEAP credit. The CEAP credit will be up to $230 or the amount needed to settle 50% of the electricity charges that are overdue on the date of your application, whichever is less.

As long as you made at least a partial payment in respect to your electricity charges prior to March 17, 2020, you are eligible for support. This includes accounts subject to an arrears payment agreement.

If you’re enrolled in an arrears payment agreement, you’re eligible for support.

We’ll notify you by email or mail if your application is approved as well as the amount of the one-time credit that will be applied to your bill.

For customers whose applications aren’t approved, we’ll notify you by email or mail with the reason why your application wasn’t accepted.

We’ll process all applications on a first-come, first-served basis.

All applications will be processed within 10 days of receipt.

If your application is approved, a one-time credit amount will appear on your next bill or the following one, depending on where you’re in the billing cycle.

The credit will appear as a “Miscellaneous Adjustment” on page two of your bill.

A similar program exists for small business customers. Learn more here.

Hydro One has a Pandemic Relief Program that offers financial assistance to customers. Learn more here.

We’ve received $1.25 million in funding from the Government of Ontario.