What’s the COVID-19 Energy Assistance Program?
It’s a temporary program that provides one-time, on-bill credits to residential customers who have experienced hardships as a result of the COVID-19 pandemic.
At the time of applying, residential customers must have an overdue amount owing from one or more electricity bill(s) incurred since March 17,2020 to qualify for this program.
Customers must submit an application form.
May I reapply for support?
If you have previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding.
Please note additional funding is available up to a total combined maximum credit of $750. For example, if you previously received $200 in support, the maximum credit you may receive is up to $550 ($750 - $200).
Am I eligible for support if I have an arrears payment agreement?
How do I know the status of my application?
We’ll notify you by email or mail if your application is approved as well as the amount of the one-time credit that will be applied to your bill.
For customers whose applications aren’t approved, we’ll notify you by email or mail with the reason why your application wasn’t accepted.
How quickly will my application be processed?
We’ll process all applications on a first-come, first-served basis.
All applications will be processed within 10 days of receipt.
When will the credit be applied to my bill?
If your application is approved, a one-time credit amount will appear on your next bill or the following one, depending on where you’re in the billing cycle.
The credit will appear as a “Miscellaneous Adjustment” on page two of your bill.
Do you have a program that will help business customers?
What’s the amount of funding that Hydro One received?