What’s the COVID-19 Energy Assistance Program?
It’s a temporary program that provides one-time, on-bill credits to residential customers who have experienced hardships as a result of the COVID-19 pandemic.
Residential customers must meet certain criteria (see above for eligibility details) to qualify for this program.
Customers must submit an application form.
Will the CEAP credit pay off my entire overdue balance?
The CEAP credit will be up to $115 or the amount needed to settle 50% of the electricity charges that are overdue on the date of your application, whichever is less.
If your main heating source is electricity or if someone in your home relies on one of the following at home medical devices (kidney dialysis machine, mechanical ventilator or oxygen concentrator) you’ll qualify for an enhanced CEAP credit. The CEAP credit will be up to $230 or the amount needed to settle 50% of the electricity charges that are overdue on the date of your application, whichever is less.
Am I eligible for support if I was behind on my bills prior to March 17, 2020?
As long as you made at least a partial payment in respect to your electricity charges prior to March 17, 2020, you are eligible for support. This includes accounts subject to an arrears payment agreement.
Am I eligible for support if I have an arrears payment agreement?
How do I know the status of my application?
We’ll notify you by email or mail if your application is approved as well as the amount of the one-time credit that will be applied to your bill.
For customers whose applications aren’t approved, we’ll notify you by email or mail with the reason why your application wasn’t accepted.
How quickly will my application be processed?
We’ll process all applications on a first-come, first-served basis.
All applications will be processed within 10 days of receipt.
When will the credit be applied to my bill?
If your application is approved, a one-time credit amount will appear on your next bill or the following one, depending on where you’re in the billing cycle.
The credit will appear as a “Miscellaneous Adjustment” on page two of your bill.
Do you have a program that will help business customers?
What’s the amount of funding that Hydro One received?