Connected
for Life.
That's our
promise to you.

We’re making a new, important promise to our customers called Connected for Life.

This is our promise to help customers stay connected to safe and reliable power while we work together to help them access the financial relief programs and more flexible service options.


Our people, towers, poles and wires bring the light, heat, refrigeration and technology that is essential to life. This program is our commitment to do everything we can to help our customers – especially in their time of need.


It’s just one way we’re looking to the future and helping the people of Ontario live better, brighter lives.


If you’re a customer in need of help, we're here for you. We have a number of financial relief programs and other flexible payment options to choose from below or you can call us at: 1-888-664-9376.


We’re here to help

Pandemic customer relief resources

We’re committed to supporting families, businesses, communities and the infrastructure needed to fight the COVID-19 pandemic.

Learn more

Budget billing

We’re helping remove uncertainty by allowing you to pay a more balanced amount on your bill each month.

Manage billing

Choose your price plan

Choose to switch from Time-of-Use (TOU) to Tiered pricing, or from Tiered to TOU, based on your own needs and lifestyle.

Learn more
a paramedic in uniform hugging her son

COVID-19 Energy Assistance Program (CEAP)

If you're struggling with bill payments because of the pandemic, you may be eligible for a one-time credit of up to $750 on your Hydro One bill. Apply today as funds are limited.

Apply now

COVID-19 Energy Assistance Program - Small Business (CEAP-SB)

If you’re a small business owner affected by the restrictions of COVID-19, you may be eligible for funding to help.

Apply now

Energy savings tips

The smallest change can make a big impact. Learn how you can save energy and money.

Start saving

Let us help you find a solution that works best for you. Call us at: 1-888-664-9376

CUSTOMER CONTACT CENTRE HOURS

Monday to Friday from 7:30 a.m. to 8:00 p.m.