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This is our promise to help customers stay connected to safe and reliable power while we work together to help them access the financial relief programs and more flexible service options.
Our people, towers, poles and wires bring the light, heat, refrigeration and technology that is essential to life. This program is our commitment to do everything we can to help our customers – especially in their time of need.
It’s just one way we’re looking to the future and helping the people of Ontario live better, brighter lives.
We’re committed to supporting families, businesses, communities and the infrastructure needed to fight the COVID-19 pandemic.
We’re helping remove uncertainty by allowing you to pay a more balanced amount on your bill each month.
Choose to switch from Time-of-Use (TOU) to Tiered pricing, or from Tiered to TOU, based on your own needs and lifestyle.
If you're struggling with bill payments because of the pandemic, you may be eligible for a one-time credit of up to $750 on your Hydro One bill. Apply today as funds are limited.
If you’re a small business owner affected by the restrictions of COVID-19, you may be eligible for funding to help.
The smallest change can make a big impact. Learn how you can save energy and money.
CUSTOMER CONTACT CENTRE HOURS
Monday to Friday from 7:30 a.m. to 8:00 p.m.