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We're coming to you!

Our commitment to customers is to better listen and respond to your questions and concerns. As part of that commitment, and in order to serve you better, we’re coming to a town near you.


We know that you want an energy provider who listens, but we’re also following that up with action. It’s just another way we’re flipping the switch.


Whether you want to better understand your delivery charge, ask a question about your bill, learn about smart meters or find out more about conserving energy and reducing your usage, we’re here to help!


We’re delighted to now serve customers out of our permanent offices in Markham, Sudbury and London. We’re available for customer walk-ins during regular business hours to provide helpful one-on-one service.

We're also open for in-person customer service, and we invite our customers to stop by 
at the following locations during the business hours listed below:

London

727 Exeter Road
London, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

London
Markham

185 Clegg Road
Markham, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

Markham
Sudbury

500 Barry Downe Road
Sudbury, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

Sudbury

*Our Sudbury office is located  off Barrydowne Rd. on Palm Dairy Rd. behind the Tutti Frutti Restaurant and Fairfield Marriott.


Flip the Switch

Flip the switch icon illustration

Our new commitment to customers to better listen and respond to their questions and concerns.

Learn More

Previous Events

Expand +

Oct-25
Drop-in
Oct-25
Oct-25
10:00 AM - 12:00 PM
Red Lake, ON
Red Lake Friendship Centre. #1 Legion Rd., Red Lake ON, P0V 2M0.
 
Oct-24
Drop-in
Oct-24
Oct-24
10:00 AM - 12:00 PM
Dryden, ON
Dryden Volunteer Recruitment and Referral Centre. 53 Authur St.
 
Oct-18
Drop-in
Oct-18
Oct-18
04:00 PM - 07:00 PM
Haliburton, ON
Dysart Community Centre. 728 Mountain Street.
 
Oct-18
Drop-in
Oct-18
Oct-18
09:00 AM - 12:00 PM
Minden, ON
Minden Royal Canadian Legion. 12847 ON-35.
 
Oct-12
Bala Cranberry Festival
Oct-12
Oct-15
08:00 PM - 07:59 PM
Bala, ON
Visit us at the Electricity Discovery Centre. 3181 Muskoka District Road 169.
 
Oct-06
Burford Fall Fair
Oct-06
Oct-09
08:00 PM - 07:59 PM
Burford, ON
Hours: Oct 6th 6pm-9pm, Oct 7th 11am-9pm, Oct 8th 9am-7pm, Oct 9th 9am-4pm
 

Upcoming Events

Nov-24
Ontario West Municipal Conference Hydro One Booth
Nov-24
07:30 AM - 04:00 PM
London, ON
Location: Best Western Plus Lamplighter Inn & Conference Centre. 591 Wellington Road.
 
Nov-24
Christmas in the Country
Nov-26
05:00 PM - 07:00 PM
Hanover, ON
Visit us at the Electricity Discovery Centre. Sulphur Spring Conservation Area, 261123 Grey Road 28.
 
Nov-27
Drop-in
Nov-27
04:00 PM - 07:00 PM
Thessalon, ON
Location: Oddfellows New Ontario Lodge. 146 Main Street.
 
Time/Date TBD
  • Woodstock
  • Thunder Bay

Would you like us to visit your community?

Email us at: 

GetLocal@HydroOne.com