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We're coming to you!

Our commitment to customers is to better listen and respond to your questions and concerns.


We know that you want an energy provider who listens, but we’re also following that up with action. It’s just another way we’re flipping the switch.


Whether you want to better understand your delivery charge, ask a question about your bill, learn about smart meters or find out more about conserving energy and reducing your usage, we’re here to help!


We’re delighted to now serve customers out of our permanent offices in Markham, Sudbury and London. We’re available for customer walk-ins during regular business hours to provide helpful one-on-one service.

We're also open for in-person customer service, and we invite our customers to stop by 
at the following locations during the business hours listed below:

London

727 Exeter Road
London, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

London
Markham

185 Clegg Road
Markham, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

Markham
Sudbury

500 Barry Downe Road
Sudbury, Ontario

Hours:
Monday to Friday
8 a.m. to 4 p.m.

Sudbury

*Our Sudbury office is located  off Barrydowne Rd. on Palm Dairy Rd. behind the Tutti Frutti Restaurant and Fairfield Marriott.


Flip the Switch

Flip the switch icon illustration

Our new commitment to customers to better listen and respond to their questions and concerns.

Learn More

Previous Events

Expand +

Nov 23
Nov 23-25
Nov 23 - Nov 25
Christmas in the Country
07:00 PM - 06:59 PM
Sulphur Spring Conservation Area (Saugeen Conservation)
 
The Electricity Discovery Centre will be open during the following hours:
  • Friday, November 23 – 5 p.m. to 10 p.m.
  • Saturday, November 24 – 2 p.m. to 10 p.m.
  • Sunday, November 25 – 2 p.m. to 7 p.m.
 
Oct 12
Oct 12-14
Oct 12 - Oct 14
Bala Cranberry Festival
08:00 PM - 07:59 PM
Bala, ON
 
The Electricity Discovery Centre will be open during the following hours:
  • Friday, October 12 – 9 a.m. to 5 p.m.
  • Saturday, October 13 – 9 a.m. to 5 p.m.
  • Sunday, October 14 – 9 a.m. to 4 p.m.
 
Oct 06
Oct 06-08
Oct 06 - Oct 08
150th Norwood Fall Fair
08:00 PM - 07:59 PM
Norwood Fairgrounds (Alma Street), Norwood, ON
 
The Electricity Discovery Centre will be open during the following hours:
  • Saturday, October 6 – 9am-5pm
  • Sunday, October 7 – 9am-5pm
  • Monday, October 8 – 9am-4:30pm
 
Sep 29
Sep 29-30
Sep 29 - Sep 30
Mohawk Fair
08:00 PM - 07:59 PM
1807 York Road, Mohawk Community Centre, Tyendinaga Mohawk Territory
 
The Electricity Discovery Centre will be open during the following hours:
  • Saturday, September 29 – 10am-8pm
  • Sunday, September 30 – 10am-4pm
 
 
Sep 18
Sep 18-22
Sep 18 - Sep 22
International Plowing Match (IPM)
08:00 PM - 07:59 PM
Pain Court (Chatham-Kent), ON
 
Sep 14
Sep 14-16
Sep 14 - Sep 16
Shelburne Fair
08:00 PM - 07:59 PM
Shelburne, ON
 

Upcoming Events


Time/Date TBD
  • Woodstock
  • Thunder Bay

Would you like us to visit your community?

Email us at: 

GetLocal@HydroOne.com