Be a Trusted Partner

We are committed to being a trusted partner to Indigenous peoples, industry stakeholders, government, communities, customers and all Ontarians. Our goal is to build and grow relationships to deliver greater value for our customers and shareholders. Our shared success depends on our ability to build trust as a reliable partner and good neighbour.

Indigenous Partnerships

We firmly believe that positive and proactive relationships with Indigenous peoples will benefit all communities. We are committed to creating a company-wide framework for guiding Indigenous partnerships, procurement and employment opportunities that is based on an engagement culture of mutual respect and understanding.

Achieved almost 90% customer satisfaction with our Indigenous customers.
Indigenous Image Graph1
Supporting equity partnerships
with First Nations

Hydro One operates on the traditional territories of many Indigenous communities across the province. As such, we have a responsibility to help grow the Indigenous economy while building meaningful relationships based on mutual respect.

In 2019, Hydro One completed a major transmission project, the Niagara Reinforcement Line, which is now owned in partnership with two First Nations, Mississaugas of the Credit First Nation and Six Nations of the Grand River First Nation, through the Six Nations of the Grand River Development Corporation. Construction of this 76-kilometre transmission line was completed by A6N, an Indigenous-owned contractor, and placed in-service in August 2019. This partnership model enables the delivery of critical infrastructure that delivers economic value to the people of Ontario, while ensuring key benefits flow to local First Nation communities such as overall capacity building, along with direct and indirect job opportunities.

“The Niagara Reinforcement Line will not only generate millions of dollars of benefit for the Six Nations community, it’s also a step forward for Indigenous participation in the economy. We have proven our ability to partner and have demonstrated unprecedented capacity to leverage our skilled labour to drive economic development, not only within our community, but across Ontario.”
- Matt Jamieson, President and Chief Executive Officer, Six Nations of the Grand River Development Corporation
Hydro One is committed to building relationships with Indigenous communities across Ontario.
Learn more.

Community Relations

Our shared success depends on our ability to build trust as a reliable partner and good neighbour for our customers, communities and the people of Ontario. We strive to build strong relationships with communities to support our work program through best-in-class engagement practices.

Our proactive engagement includes two-way dialogue, with a goal to fully consult and advise our stakeholders throughout a project lifecycle to ensure projects move smoothly and to achieve our vision as a good neighbour and partner of choice. We are committed to sharing the benefits of our socio-economic development initiatives, building consensus and investing in our communities.


Investing in Our Communities

Our community investment program, Building Safe Communities, supports communities where we live and work through our commitment to live, work and play safe. In 2019, our signature partners included The Act Foundation, Parachute’s Safe Kids Week, Scouts Canada and the Little Native Hockey League.

Through our Building Safe Communities program we helped over 200,000 young people in Ontario learn how to play safe and how to save a life. We also provided more than 125 donations and sponsorships to over 70 community organizations across the province and launched our corporate employee volunteer matching program to ensure employee volunteer hours go even further. Check out our Building Safe Communities program.

Powering Economies

Hydro One maximizes the value we bring to Ontario communities through our economic contributions. Our contributions include taxes paid, employee wages and benefits, procurement spending and community investment. We recognize that a strong, diverse supplier community is essential to the province’s economic vitality.


In September 2019, we hosted the Hydro One Indigenous business fair – a showcase for over 40 Indigenous businesses from across the province. The fair offered these businesses an opportunity to network with Hydro One representatives while highlighting their products and services. It was also an opportunity for these businesses to learn more about our procurement needs and Hydro One’s commitment to increasing procurement from Indigenous businesses.

The fair, which was held in Toronto and complemented the nine procurement workshops we ran across the province, will become an annual event as we continue to pursue mutually beneficial relationships with Indigenous businesses.

Ronald Wells, owner of Indigenous business Cancom Security and provider of security services at various Hydro One sites, noted, “Cancom Security has grown from 200 guard staff to over 1,200 since we began working with Hydro One. This relationship has given us credibility and opened several doors to grow and build throughout Ontario. It is a mutually beneficial and strong relationship between Cancom Security and Hydro One, and is reflective of Hydro One’s commitment to First Nations businesses.