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Hydro One energizes life for people and communities, helping Ontarians live a better and brighter future. Through our network of businesses, we are growing and evolving to meet the expectations of the shareholders, regulators, Indigenous peoples and customers we serve.
A better and brighter future for all.
Energizing life for people and communities through a network built for the possibilities of tomorrow.
Nothing is more important than the health and safety of our employees, our customers and the public. We make the world a safer place by setting a high bar that others aspire to.
We foster an open, collaborative work environment. We work to build relationships internally and externally based on trust and mutual respect. We believe in equality for all people and view diversity as a source of our strength.
We recognize our power to improve people's lives. We are ready to act in any situation. We capitalize on opportunities. We make the impossible, possible.
Optimism creates potential in everything we do. We think creatively and innovateively to turn challenges into opportunities.
Winning is about doing well while also doing good. It means working together as one company to deliver strong results for our customers, communitites, employees and shareholders.
We're going to plan, build and design a grid that meets the needs of Ontarians today and into the future. This means improving reliability through investing in technology that will allow us to modernize our grid. Sustainability is also central to our strategy. As we prepare for more severe storms, we will consider climate change in our planning to increase resilience and lower our environmental footprint.
We will consider climate change and sustainability factors in our planning to increase resilience and lower our environmental footprint.
We will incorporate distributed energy resources to enable customer choice while delivering exceptional value to customers.
We will increase our focus on grid resilience in order to restore power after events.
We aspire to be the safest and most efficient utility. Safety is a core value at Hydro One and something we’re deeply committed to. Each one of our employees must come home safe after a fulfilling day of work. Focusing on efficiency means that we will continue to apply discipline to our business. We will introduce new processes and technologies to enable both our field and corporate teams to maximize productivity and efficiency.
We will transform and improve our safety culture through robust safety analytics as well as local engagement activities with our employees.
We will focus on efficient capital delivery to support an ongoing growing work program.
We will empower field operation teams will to drive efficiency, productivity and reliability.
We will be a trusted partner to Indigenous peoples, industry stakeholders, government, communities, customers and all Ontarians. We will put a renewed focus on building and growing relationships to deliver greater value for our customers and shareholders.
We will proactively address community concerns and establish strong partnerships with our customers through local investment and economic development for the benefit of Ontarians.
We will make concerted efforts to build and grow relationships with Indigenous peoples, government and industry partners.
We are committed to serving all Ontarians – now and into the future. Our shared success depends on our ability to build trust as a reliable partner and good neighbor.
The electricity industry is evolving and so are the needs of our customers. We will continue to advocate for our customers and help them make informed decisions. To optimize the customer experience, we will build and enhance digital capabilities and offer new products and services to meet their energy needs.
We will help our customers make informed decisions with deeper insights and leverage our position as trusted energy advisor.
We will make it easier to do business with Hydro One by strengthening the customer experience through innovative customer centric practices.
We will expand access to energy offerings to become the provider of choice to our customers.
Growth and innovation are central to our efforts to provide value for our customers. With change comes opportunity, and we will innovate to compete in our evolving marketplace. While we will continue to invest responsibly in our core transmission and distribution business, we will pursue regulated and unregulated business opportunities through our focus on Ontario.
Hydro One Telecom will offer a suite of value-added services for enterprise customers.
We will continue to invest responsibly in our core transmission and distribution business.
We will pursue incremental regulated and unregulated business opportunities through innovation and our focused presence in Ontario.
